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Contributor I
Davin
Contributor I
May 16, 2025
Solved

Uable to verify business for SMS toll free number

  • May 16, 2025
  • 3 replies
  • 185 views

I have tried multiple times and followed the trouble shooting guide to verify my business in order to get my SMS setup. I have had no success. I have not been able to any answers from Kira the chat. I am unable to email support. Will someone please help! I see I am not the only that has had this problem before. Thank you in advance.

      Best answer by mike digital101

      Hi ​@Davin ,

      You're not alone — this issue happens more than it should.

      Here are a few quick things to check:

      • Make sure your business name, address, and EIN match your IRS or official docs exactly

      • Use a business email (not Gmail/Yahoo)

      • Avoid using personal names or nicknames in the business info

      If you've tried all that, submit a ticket here:
      https://help.klaviyo.com/hc/en-us/requests/new
      (Select “SMS & MMS” as the issue)

      If that doesn’t work, try messaging Klaviyo on Twitter or LinkedIn — they often respond faster there. i can also assist you further

      Hope this helps!
      Micheal

      3 replies

      M
      Problem Solver IV
      mike digital101Answer
      Problem Solver IV
      May 17, 2025

      Hi ​@Davin ,

      You're not alone — this issue happens more than it should.

      Here are a few quick things to check:

      • Make sure your business name, address, and EIN match your IRS or official docs exactly

      • Use a business email (not Gmail/Yahoo)

      • Avoid using personal names or nicknames in the business info

      If you've tried all that, submit a ticket here:
      https://help.klaviyo.com/hc/en-us/requests/new
      (Select “SMS & MMS” as the issue)

      If that doesn’t work, try messaging Klaviyo on Twitter or LinkedIn — they often respond faster there. i can also assist you further

      Hope this helps!
      Micheal

      +2348087340172 (Whatsapp number)
        E
        Contributor I
        EmmanuelParfums
        Contributor I
        May 17, 2025

        Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.

        https://www.fiverr.com/s/6YoK8XN

        E
        Contributor I
        EmmanuelParfums
        Contributor I
        May 17, 2025

        I have tried multiple times and followed the trouble shooting guide to verify my business in order to get my SMS setup. I have had no success. I have not been able to any answers from Kira the chat. I am unable to email support. Will someone please help! I see I am not the only that has had this problem before. Thank you in advance.

        Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.

        https://www.fiverr.com/s/6YoK8XN

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