Hi ​@Davin ,

You're not alone — this issue happens more than it should.

Here are a few quick things to check:

• Make sure your business name, address, and EIN match your IRS or official docs exactly

• Use a business email (not Gmail/Yahoo)

• Avoid using personal names or nicknames in the business info

If you've tried all that, submit a ticket here:
https://help.klaviyo.com/hc/en-us/requests/new
(Select “SMS & MMS” as the issue)

If that doesn’t work, try messaging Klaviyo on Twitter or LinkedIn — they often respond faster there. i can also assist you further

Hope this helps!
Micheal

Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.

https://www.fiverr.com/s/6YoK8XN

Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.

https://www.fiverr.com/s/6YoK8XN