I have tried multiple times and followed the trouble shooting guide to verify my business in order to get my SMS setup. I have had no success. I have not been able to any answers from Kira the chat. I am unable to email support. Will someone please help! I see I am not the only that has had this problem before. Thank you in advance.
Solved
Uable to verify business for SMS toll free number
Best answer by mike digital101
Hi
You're not alone — this issue happens more than it should.
Here are a few quick things to check:
-
Make sure your business name, address, and EIN match your IRS or official docs exactly
-
Use a business email (not Gmail/Yahoo)
-
Avoid using personal names or nicknames in the business info
If you've tried all that, submit a ticket here:
https://help.klaviyo.com/hc/en-us/requests/new
(Select “SMS & MMS” as the issue)
If that doesn’t work, try messaging Klaviyo on Twitter or LinkedIn — they often respond faster there. i can also assist you further
Hope this helps!
Micheal
Hi
You're not alone — this issue happens more than it should.
Here are a few quick things to check:
-
Make sure your business name, address, and EIN match your IRS or official docs exactly
-
Use a business email (not Gmail/Yahoo)
-
Avoid using personal names or nicknames in the business info
If you've tried all that, submit a ticket here:
https://help.klaviyo.com/hc/en-us/requests/new
(Select “SMS & MMS” as the issue)
If that doesn’t work, try messaging Klaviyo on Twitter or LinkedIn — they often respond faster there. i can also assist you further
Hope this helps!
Micheal
Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.
https://www.fiverr.com/s/6YoK8XN
I have tried multiple times and followed the trouble shooting guide to verify my business in order to get my SMS setup. I have had no success. I have not been able to any answers from Kira the chat. I am unable to email support. Will someone please help! I see I am not the only that has had this problem before. Thank you in advance.
Yes, I totally understand your frustration because I faced the exact same issue when trying to verify my business for SMS setup. After several failed attempts and following all the troubleshooting steps, nothing worked just like you're experiencing now. Luckily, the freelancer currently managing my Klaviyo account was able to resolve it for me, and everything is running smoothly now. If you’d like, I can connect you with him he might be able to help you too.
https://www.fiverr.com/s/6YoK8XN
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