Unable to preview email due to tags?

Forum|Forum|1 year ago
September 15, 2024
5 replies
157 views

Hello, I keep getting this error message to check my template tags or variables when I try to preview the email. What does this mean? The personalization I added in was directly from Klaviyo and I didnt modify it. Please see screenshot attached

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Best answer by ArpitBanjara

Hey @trishap612

Its difficult to investigate from just that screenshot.

Hey @kaila.lawrence @chloe.strange can you help them out?

ArpitBanjara

Principal User II

Hey @trishap612

It means that some of the tags that you have is not in correct format. please watch video in this article and that will help you identify your mistake.

If that still doesn’t help, I would suggest you share some screenshots of your tags and how you have set up your row aliases and I try to investigate this further. Alternately you can connect to Klaviyo’s live chat support or submit a ticket from here

I hope this helps and thank you for posting here in the community.

Cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium

T

trishap612Author

Active Contributor I

Hi Arpit

Thanks for your response. I’m not sure where to go to add tags. Please see the screenshot I’m at now. Does anything look incorrect to you? I’m not on a paid account so I can't chat with support. This is always very frustrating as I really could use assistance with several items. I’m unable to send any test emails to myself and nothing is functioning even though I publish the workflows and make them live. Any other way to get support to address all of these issues?

thank you

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trishap612Author

Active Contributor I

I’m sorry I forgot the screenshot. Please see it here