Unsubscribe placeholder failing in AMP templates

Question

Hi there!

I am working a lot with AMP emails in Klaviyo. When I send an AMP template through Klaviyo, the unsubscribe link in the AMP code doesn’t seem to get replaced like it does in a HTML version. The email displays with AMP enabled but the {% unsubscribe %} is not replaced. Here is a screenshot and a snippet of the AMP code.

<span class="vljjxnulex">You're receiving this email because you subscribed at triabeauty.com. We promise to use your information only according to our <a href="https://www.triabeauty.com/pages/privacy-policy" class="iaihtmkngu">privacy policy</a>. {% unsubscribe %}</span>

Is there a reason that this tag is not being replaced in the AMP version when it is replaced in the HTML? Does anyone know a good work around for this issue? I think it is fairly important to still provide an unsubscribe link even in the AMP version. I would like the unsubscribe link to be the same as the HTML version for tracking purposes.

Taylor Tarpley · Accepted Answer

Hi @dkjonzy,I can see that you’re working with a member of our support team on this issue as well who is also consulting an expert. Please circle back to the Community when you have a have solution to helpothers in the Community who might be expecting this issue as well!-Taylor

Taylor Tarpley · Answer

Hi@dkjonzy,Thanks for sharing your question with us!I do agree that this is very important to have within Klaviyo for subscribers to unsubscribe at any time! However, as I don’t see why this would be happening, I’m going to circle back with some of our experts and return with a solution when we’ve located one!Thanks for participating in the Community!-Taylor

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