Hi Klaviyo Community,
As per Klaviyo’s recommandation, i suppressed unengaged profiles who did not engage with our emails for 6+ months (we’re a furniture brand).
Now my question is, was this the right thing to do? and has anybody “unsuppressed profiles” in a specific list. Ie, my main newsletter list. Does this send them back into our welcome series (which is triggered if they’re added to our main newsletter list)?
Thank you!
Hey
If you unsuppress the profile, they will not trigger list or segment triggered flow twice. In other words, Klaviyo will not trigger them for a flow they have already been in!
Just a side note to keep in mind- You are able to manually unsuppress the profiles if you were the one who suppressed them. However if a profile unsubscribed on their own and then you were to unsuppress them without their consent this would not be ok
I hope this helps,
Thanks,
Arpit Banjara
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