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Updating CNAME records in Shopify

Forum|Forum|2 years ago
February 6, 2024
14 replies
458 views

I followed the steps to update the CNAME records in Shopify as per from I want Coffee - however the CNAME records are not verified. Only the TXT record comes back as verified.

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Best answer by kaila.lawrence

Closing the loop here that this was solved in a different thread:

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T

TopGateAuthor

Still the same result - still says the CNAME records are not verified

kaila.lawrence

Community Manager

Hey @TopGate, at this point I’d suggest reaching out to the DNS team with Shopify to get this cleared up. They’ll be able to dig deeper into what’s preventing the records from authenticating.

Let us know how you make out!

T

TopGateAuthor

Hey Kaila, I spoke to Shopify, they say it must be a problem with Klaviyo…..

I am now at a point where I am going to have to consider changing everything

kaila.lawrenceAnswer

Community Manager

Closing the loop here that this was solved in a different thread:

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