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Contributor I
April 1, 2024
Solved

updating my sending domain

  • April 1, 2024
  • 4 replies
  • 198 views

Hi, 

I have set up my sending domain in klaviyo, i’ve also completed all the steps in shopify.  Klaviyo is saying my sending domain is active. Yet i still get the notification to update my sending email. When i try to add my new sending domain in the sender email box its telling me to Enter a valid email address. I have spent hours watching videos and all the posts on klavyio, but nothing is working. 

    This topic has been closed for replies.
    Best answer by wildpinenco

    Thank you I  finally got it to work about 20 mins before you messaged me. 

    4 replies

    AlexandraPalau
    Partner - Silver
    2025 Champion
    April 2, 2024

    @wildpinenco, welcome to the community!

    I will try my best to assist. 

    Can you please share what you are adding as the sending email? It should be in the following format: name@yourdomain.com

    Looking forward to your response!

    Thanks,

    Alex :)

    - Alexandra Palau, Klaviyo Partner & Community Champion. Website: allaboutemailmarketing.com
    wildpinencoAuthorAnswer
    Contributor I
    April 2, 2024

    Thank you I  finally got it to work about 20 mins before you messaged me. 

    AlexandraPalau
    Partner - Silver
    2025 Champion
    April 2, 2024

    Glad it worked!

    If you need anything else, we are here to assist. 

    Much success,

    Alexandra :)

    - Alexandra Palau, Klaviyo Partner & Community Champion. Website: allaboutemailmarketing.com
    Taylor Tarpley
    Community Manager
    Community Manager
    April 19, 2024

    Hi @wildpinenco

     

    Do you mind sharing your solution with us to help any other future Community member who is going through the same issue? 

     

    -Taylor