Solved

Users email with typo in bounce list

Forum|Forum|3 years ago
August 21, 2022
2 replies
414 views

+3

hilabe
Contributor I
1 reply

Hi!

Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.

Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.

I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve?

Thank you,

Hila

Best answer by Omar

@hilabe Not sure if this is allowed without a user requesting this. This is similar to adding a user to the list without their consent or own initiative. Even if it's a clear typo error you can't be certain this was done on purpose.

Omar Lovert

Polaris Growth

+46

Omar
2025 Champion
495 replies
Answer
Forum|Forum|3 years ago
August 21, 2022

@hilabe Not sure if this is allowed without a user requesting this. This is similar to adding a user to the list without their consent or own initiative. Even if it's a clear typo error you can't be certain this was done on purpose.

Omar Lovert

Polaris Growth

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

H

+3

hilabe
Author
Contributor I
1 reply
Forum|Forum|3 years ago
August 22, 2022

Hi Omar,

Thank you for the response.

Is it possible to make a segment / list of these people? If not allowed to edit so at least to delete all at once..

Thanks,

Hila

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