Users Who's Invite is Pending - Incorrectly

Forum|Forum|3 years ago
July 29, 2023
2 replies
251 views

We have 3 pending invites to new users on our account. Klaviyo shows as pending, but all 3 have accepted the invites and worked on the account.

The reason this even matters is because one of those invitees needs to be changed to account owner, but we cannot until Klaviyo removes the “pending” status.

Please help!

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @Joel Gandara,

Thanks for sharing your question in the Community!

Do you mind sharing if you’re still experiencing this issue? Per our documentation on adding users to an account, the link only lasts for 12 hours and the user will need to hit the accept button on the Klaviyo invite email. Additionally, it should be noted, which you might already know, only the current owner of an account can transfer ownership to another.

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @Joel Gandara,

Thanks for sharing your question in the Community!

Do you mind sharing if you’re still experiencing this issue? Per our documentation on adding users to an account, the link only lasts for 12 hours and the user will need to hit the accept button on the Klaviyo invite email. Additionally, it should be noted, which you might already know, only the current owner of an account can transfer ownership to another.

Thanks for participating in the Community!

-Taylor

chelsgrove

Partner - Gold

@Joel Gandara if anything, hit Resend Invite and have that person accept again. Then you can make changes. Let them know when you are sending so that you know the link does not expire.

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