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Using a flow to add a customer to a list based on a trigger.

Forum|Forum|1 year ago
December 29, 2023
1 reply
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Bloom
New Member

Is it possible to add a customer to a list (a customer who is already part of our main list being added to a specific secondary list) based on a trigger in flows?

I have a couple uses for this, which is why the vague information. One more specific use case:

I have an existing list of customers in our membership program list, and want to add anyone who purchases a particular product (the membership) in our store to this list. Is this possible? These customers would already be registered to our site and signed up to our main list.

Best answer by In the Inbox

Hi @Bloom

Thank you for posting your question in the community. You cannot add a user to another list via a flow step. But to achieve what you are looking to do, you’d want to set up a segment-based triggered flow instead.

Within your first flow, you can apply a custom profile property to the customer. Based on that profile property, you can create a segment. Then, you can set up a flow based on that segment such that when a customer meets the criteria of your segment, they will be entered into your second flow.

I hope this helps!

@In the Inbox

+31

In the Inbox
2025 Champion
336 replies
Answer
Forum|Forum|1 year ago
December 29, 2023

Hi @Bloom

Thank you for posting your question in the community. You cannot add a user to another list via a flow step. But to achieve what you are looking to do, you’d want to set up a segment-based triggered flow instead.

Within your first flow, you can apply a custom profile property to the customer. Based on that profile property, you can create a segment. Then, you can set up a flow based on that segment such that when a customer meets the criteria of your segment, they will be entered into your second flow.

I hope this helps!

@In the Inbox

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

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