Warning Sign with links to email campaign

3 replies
307 views

Hello I just posted an email campaign and links to my website are showing up with a warning sign when I click on them from Outlook. Not happening with gmail!

It says this site has been reported as unsafe hosted by ctrk.klclick.dom

I understand this is for tracking links to my campaign through Klaviyo, but I have not had this issue in the past and it not a good warning especially for an ecommerce store.

The campaign has already gone out!

Why does this come up? I do have an SSL certificate for the website.

HELP!

Ragini

This topic has been closed for replies.

T

TrivedaAnswer

Contributor I

Hi RB Digital

Klaviyo did manage to sort it out for me. I think the issue is browsers that block what they see as ad content. I was having an issue with emails sent to outlook email boxes and being blocked by Explorer when opening.

Klaviyo has a new feature now to overcome this issue, I suggest contact them and see if you are eligible.

I had done tests before sending but best to send a live campaign to yourself before sending it out to a large segment.

Good Luck!

Will at Verve

Partner - Silver

Hi there Triveda,

I have not yet come across this when setting up email campaigns for clients so therefore...

I cannot answer this question for you however what I can do is send over a very useful forum that may help with your enquiry.

Hopefully this helps answer your enquiry.

Kind Regards,

Will

R

RB Digital

Contributor I

I have the exact same issue and I just sent a campaign to 14,000 people… I sent multiple test campaigns to myself before sending it to my entire newsletter list and now I have people complaining that none of the links work… This is a huge problem for me.

T

TrivedaAuthorAnswer

Contributor I

Hi RB Digital

Klaviyo did manage to sort it out for me. I think the issue is browsers that block what they see as ad content. I was having an issue with emails sent to outlook email boxes and being blocked by Explorer when opening.

Klaviyo has a new feature now to overcome this issue, I suggest contact them and see if you are eligible.

I had done tests before sending but best to send a live campaign to yourself before sending it out to a large segment.

Good Luck!

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