Warning when sending SMS marketing between hours of 9am to 8pm?

Forum|Forum|2 years ago
May 6, 2024
2 replies
171 views

I’m sending an SMS campaign set for 10 am recipient’s local time zone. Why is it I’m getting this message when everyone on my SMS list has a +1 (U.S. only) phone number and the time is within the 9am to 8pm window?

Campaigns

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Best answer by Carl Reynolds

It could be because that whilst your profiles may have American numbers, some of the profiles could be based outside of the US.

This could be customers using VPNs, on vacation etc.

See if you can create a segment with the rules “properties about someone → country -→ does not equal United States” and exclude them from the send. If that doesn’t help reach out to support to see if you can override this error message.

Best,

Carl Reynolds

C

Carl ReynoldsAnswer

Champion & Partner

It could be because that whilst your profiles may have American numbers, some of the profiles could be based outside of the US.

This could be customers using VPNs, on vacation etc.

See if you can create a segment with the rules “properties about someone → country -→ does not equal United States” and exclude them from the send. If that doesn’t help reach out to support to see if you can override this error message.

Best,

Carl Reynolds

www.rimarketing.se

U

User3000Author

Contributor I

For the record. Klaviyo default are 8p - 11am but can be altered. I had this set at the default settings so that is why the warning message.

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