We are still collecting data for this campaign message.

Question

Hello Klaviyo community,I’m experiencing a little “problem” on a clients accounts. We sent out a campaign to our main subscriber list still after 24h that the campaign have been sent I cannot see any of the campaign analytics.When I open the campaign overview tab a massage says “We are still collecting data for this campaign.” See screenshot below. It may happen sometimes or do you think there’s something going on with the tracking code? On the integrations setting everything seems ok.

David To · Accepted Answer

Hey @Japricott, @gregorsaturo, and @Luciënne,

Sorry to hear you’re all experiencing this behavior! We actually have an open incident report on this on our Klaviyo Status page.

Our teams have identified and resolved the issue causing this error. Events for emails sent after 4:00pm are processing correctly under profiles, campaign analytics, and Klaviyo analytics. Emails sent between 11:45am and 400pm are still in the process of being resolved.

To keep up to date on this incident, I would suggest either subscribing to our Klaviyo Status page or specifically for this Failures in processing email events incident.

Thank you for your patiences as our team works towards resolving this!

Have a great day,

David

gregorsaturo · Answer

We have been experiencing the exact same thing with our campaign from yesterday.

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