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Contributor I
May 20, 2024
Solved

Webhook delays?

  • May 20, 2024
  • 1 reply
  • 172 views

Hi all

I have a Flow set up for a client which fires off a webhook upon a customer being subscribed to a List. We’ve noticed really inconsistent delays with webhooks sitting in ‘waiting’, even though we don’t have any delays configured.

There doesn’t seem to be any clear pattern to this — sometimes the webhook is almost instantaneous, and other times we’ll see a wait of 2-3 minutes before it’s sent. There’s no reason that it’s hitting any sort of rate limits.

Are there restrictions or deliberate delays on webhooks that are undocumented?

Thanks

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Best answer by stephen.trumble

Hey @wesleyr 

Welcome to the community!

Can you share which integration this webhook is communicating with? Also, are all the profiles experiencing delays or just some? The webhook should be triggering immediately when the subscription is recorded in Klaviyo. 

1 reply

stephen.trumble
Klaviyo Alum
May 22, 2024

Hey @wesleyr 

Welcome to the community!

Can you share which integration this webhook is communicating with? Also, are all the profiles experiencing delays or just some? The webhook should be triggering immediately when the subscription is recorded in Klaviyo. 

-Stephen