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Contributor I
November 1, 2023
Solved

Welcome flow - 2 lists

  • November 1, 2023
  • 3 replies
  • 488 views

I have 2 lists for different methods of subscribing. 

I want to have both lists going through the same welcome flow - how do I do this? Also how can I ensure that if they have already gone through the flow they don’t receive the message again

    This topic has been closed for replies.
    Best answer by Bobi N.

    @kj93 

    Klaviyo doesn’t allow 2 different lists to be triggers for same flow, but there is workaround. You can create a segment with simple definition is part of list 1 or is part of list 2… so all people whoa re in any of those 2 lists will be in the segment. Then set this segment as a trigger.

    This will automatically fix your issue of only sending once because if you are in one of the lists and you join the other nothing will happen for you because you are already in the segment.

    3 replies

    Bobi N.
    Partner - Platinum
    Bobi N.Answer
    Champion & Partner
    November 1, 2023

    @kj93 

    Klaviyo doesn’t allow 2 different lists to be triggers for same flow, but there is workaround. You can create a segment with simple definition is part of list 1 or is part of list 2… so all people whoa re in any of those 2 lists will be in the segment. Then set this segment as a trigger.

    This will automatically fix your issue of only sending once because if you are in one of the lists and you join the other nothing will happen for you because you are already in the segment.

    Head Email Marketing Technician at Flowium
    Contributor III
    May 7, 2024

    Hi is it in list AND IN list B ? Definition?

     

    Darleen witmer mail@darleen.com
    JessFosnough
    Expert Problem Solver IV
    Expert Problem Solver IV
    May 7, 2024

    Hi @DarleenW,

    If you use AND for the join, your segment will return only customers who are on both list A and list B.

    If you use OR for the join, your segment will return all customers in both lists (but they will not be in the segment more than once, if they happen to be on both lists.)

    Jessica