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January 9, 2024
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Welcome Popup

  • January 9, 2024
  • 1 reply
  • 43 views

We I go to my website the welcome popup is not showing, but I’ve checked everything and it should be.  Does it just recognize that it’s me!?

This topic has been closed for replies.
Best answer by Kylie W

Hi @justducky 

Thank you for your question in the Klaviyo Community!

This is likely due to a setting in your Sign-Up Form. I’d recommend checking the following area - once in to Edit your form go to Targeting & Behaviour. Here you will be able to choose who this is displayed too and when, ie; ignore previous Klaviyo customer, don’t show after X days of being exited.

If you do want to see your form, I suggest using Incognito on your browser.

I hope this helps!

Kylie

1 reply

Kylie W
Partner - Silver
Kylie WAnswer
Champion & Partner
January 9, 2024

Hi @justducky 

Thank you for your question in the Klaviyo Community!

This is likely due to a setting in your Sign-Up Form. I’d recommend checking the following area - once in to Edit your form go to Targeting & Behaviour. Here you will be able to choose who this is displayed too and when, ie; ignore previous Klaviyo customer, don’t show after X days of being exited.

If you do want to see your form, I suggest using Incognito on your browser.

I hope this helps!

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com