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Contributor I
February 2, 2023
Solved

What do I do if my billing card on file was replaced but my account is now suspended?

  • February 2, 2023
  • 1 reply
  • 115 views

We had replaced our card on the account.  It was not updated until recently as we had a new card mailed.  This card was updated today, but the account is still showing Disabled.  How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi @Race Parts

     

    Welcome to the Community!

     

    I can see that you also opened up a support ticket asking for assistance with this as well and they have helped you to recover your account and get everything in order! Happy to see that! 

     

    Please don’t hesitate to explore the Community for more strategy resources and collaboration! 

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    February 3, 2023

    Hi @Race Parts

     

    Welcome to the Community!

     

    I can see that you also opened up a support ticket asking for assistance with this as well and they have helped you to recover your account and get everything in order! Happy to see that! 

     

    Please don’t hesitate to explore the Community for more strategy resources and collaboration! 

    -Taylor