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Contributor I
November 10, 2023
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What is the best path forward when running a resurgence campaign?

  • November 10, 2023
  • 1 reply
  • 94 views

I run a marketing agency and would like to run a simple SMS resurgence campaign where we contact old leads for a client. I would like the client to have a login/access to respond to those leads as well. Is that possible with Klaviyo?

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    Best answer by Taylor Tarpley

    Hi there @Dwilcox

     

    Welcome to the Community! 

     

    I’d check out these helpful resources before contacting old leads from a client so you don’t suffer possible poor deliverability consequences and warm this list before you send to them. 

    https://community.klaviyo.com/analytics%2Dand%2Ddeliverability%2D72/i%2Dhave%2Da%2Dvery%2Dold%2Dlist%2Dthat%2Di%2Dhave%2Dnot%2Dsent%2Dto%2Din%2Da%2Dwhile%2Dhow%2Dcan%2Di%2Dstart%2Dsending%2Dto%2Dit%2Dagain%2D1740

     

    If you’re considering adding a profile property to those who decide they want to be contacted and then grouping these leads into a segment, I’d suggest notifying your client of these leads who opt in in either two ways. You can:

    1.  Give your client Klaviyo account access to see who responds to this resurgence campaign in the segment. 
    2. Set up a segment-triggered flow of those who are adding into the segment and create a flow email notification that will send your client and email with the email of the client when you add a personalization variable to the email.

     

    Thank you for participating in the Community!

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    November 13, 2023

    Hi there @Dwilcox

     

    Welcome to the Community! 

     

    I’d check out these helpful resources before contacting old leads from a client so you don’t suffer possible poor deliverability consequences and warm this list before you send to them. 

    https://community.klaviyo.com/analytics%2Dand%2Ddeliverability%2D72/i%2Dhave%2Da%2Dvery%2Dold%2Dlist%2Dthat%2Di%2Dhave%2Dnot%2Dsent%2Dto%2Din%2Da%2Dwhile%2Dhow%2Dcan%2Di%2Dstart%2Dsending%2Dto%2Dit%2Dagain%2D1740

     

    If you’re considering adding a profile property to those who decide they want to be contacted and then grouping these leads into a segment, I’d suggest notifying your client of these leads who opt in in either two ways. You can:

    1.  Give your client Klaviyo account access to see who responds to this resurgence campaign in the segment. 
    2. Set up a segment-triggered flow of those who are adding into the segment and create a flow email notification that will send your client and email with the email of the client when you add a personalization variable to the email.

     

    Thank you for participating in the Community!

    -Taylor