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Contributor II
October 16, 2023
Solved

What will trigger a new `updated` value for profiles, lists, and segments?

  • October 16, 2023
  • 3 replies
  • 143 views

Is there an exhaustive list for things that will trigger a new updated value for profiles, lists, and segments?

For example it seems that subscribing a profile to a list will trigger a new updated value for that profile. On the other hand, manually adding a profile to a list appears to not trigger a new updated value.

Is there any documentation anywhere on what triggers new updated values for these entities?

This topic has been closed for replies.
Best answer by Taylor Tarpley

Hi there @Daasity

 

Happy to help!

 

Do you mind sharing screenshots of a profile with an updated and non-updated value when being added to a limit manually or upon another type of subscription? 

 

Happy to help once I have more clarify on exactly what you’re seeing! Thank you!

-Taylor 

3 replies

Taylor Tarpley
Community Manager
Community Manager
October 18, 2023

Hi there @Daasity

 

Happy to help!

 

Do you mind sharing screenshots of a profile with an updated and non-updated value when being added to a limit manually or upon another type of subscription? 

 

Happy to help once I have more clarify on exactly what you’re seeing! Thank you!

-Taylor 

January 31, 2024

@Daasity 

Has there been any additional progress on this topic?  I am also trying to understand what causes the Profile Updated value to be set.  I am building a process to sync Profile data to an external database using the Get Profiles API with an Updated greater-than the previous sync datetime.  It returns the set of Profiles I expect but when I look at them, I see events like “Opened Email” with the date of the Updated value but no actual changes to the Profile data itself (e.g. name, address, custom attributes, etc...).  Is there a way to determine if actual Profile data has changed?

Thanks,

Doug

Brian Turcotte
Klaviyo Alum
January 31, 2024

Hi @dlongbottom-solvenna!

At this time, there is no way via the API to be notified when a profile has been updated, but I will definitely forward this to our API team and update the thread if anything changes!

Best,

Brian