Where do these fake profiles come from?

Forum|Forum|2 years ago
January 25, 2024
13 replies
1146 views

Hello all,

Since January 12 2024 every day there are about 5-7 fake profiles being created in my Klaviyo database. They all have English / American names, e-mail addresses that don’t match the name and location is set to “Germany”.
Klaviyo does not show any “Activities” for that user and also no source or reference is listed - and yet the profiles are created with full name and e-mail address.
Where do those profiles come from? I do not have a sign up form, other than the checkout in Shopify, that collects Name and E-Mail Address together, but the profiles do not seem to come via Shopify checkout.

Does anyone have any ideas where they could come from and what I can do to avoid this spam?

Thank you.

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Best answer by kaila.lawrence

Hey @Nathan Alfrey! Yes, in this particular case it was discovered the profiles were coming from Shopify based on the consent status of “Accepts marketing.” Since they were not confirming their subscription for double opt-in, they were not being added to any lists.

If your profiles also have these properties then it’s likely true for you as well. Unfortunately, Klaviyo can’t see much beyond that so if you still have questions about where they’re coming from please reach out to Shopify support.

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H

HKL

Contributor I

@Nathan Alfrey we had the same issue with gorgas but made a segment to pull them in and always exclude that segment when sending. When we get a few built up we export the segment and upload it to suppress the profiles.