Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?
Solved
Why am I seeing a white screen when trying to schedule a campaign AND access support?
Best answer by Taylor Tarpley
Hi
So sorry to hear of the inconvenience you’re experiencing, I’d love to help!
Great job troubleshooting so far in excluding the possibilities that clearing your cookies/cache and using different devices could solve the issue! I’d also suggest these additional troubleshooting steps:
- Logged out and back into your Klaviyo account
- Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
- Ensuring that the browser you are using is up to date
- Try logging in via an Incognito Window
Finally, I’d also suggest taking a look at other users who have had a similar issue, yet had their issues solved.
EDIT: This was a temporary bug and was addressed with our team and fixed!
Hope this helps!
-Taylor
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