Why am I seeing a white screen when trying to schedule a campaign AND access support?

Forum|Forum|4 years ago
August 2, 2022
1 reply
216 views

Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?

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Best answer by Taylor Tarpley

Hi @dasmarketing007,

So sorry to hear of the inconvenience you’re experiencing, I’d love to help!

Great job troubleshooting so far in excluding the possibilities that clearing your cookies/cache and using different devices could solve the issue! I’d also suggest these additional troubleshooting steps:

Logged out and back into your Klaviyo account
Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
Ensuring that the browser you are using is up to date
Try logging in via an Incognito Window

Finally, I’d also suggest taking a look at other users who have had a similar issue, yet had their issues solved.

EDIT: This was a temporary bug and was addressed with our team and fixed!

Hope this helps!

-Taylor

Taylor TarpleyAnswer

Community Manager