Why am I still being charged for my deactivated account?

BTW, @Laurencc , I got a quick response after submitting the form at the link provided above.  The rep actually addressed my specific issue and I have been in conversation with Klaviyo since. Matter’s still not resolved tho. 😩  Hoping you are able to make some headway too … and that our matters actually get resolved!! Still can’t believe Klaviyo plays it out so poorly and makes it so hard. 

@Laurencc, yes I understand the frustration, this should have been more streamlined. I am working with the Product Manager to update the email that you received. I appreciate you bringing this to our attention, but apologize for the situation this caused. I confirmed that your ticket is being resolved with support, replying back to the support ticket will be the most efficient route. Again, I apologize for the negative experience, I am sharing your feedback so we can improve this process. 

~Chloe 

How is my ticket with support being resolved when I haven’t even submitted one yet? This is so wild. I have not submitted a ticket because I haven’t been able to figure out how to do it because my account doesn’t work.
 

If you mean what you say— have someone email me so this can really be resolved. Not just for the optics. 

@Laurencc, we prefer to have you submit a ticket through the form because it forwards all of your account information proactively, however I have submitted one on your behalf to expedite the situation. Someone should be in contact soon from support. 

~Chloe

I would like to know why an email that I did not even write, as in spam, went to my subscriber list AFTER I cancelled Klaviyo. When I log into my dashboard, no such email shows in my workflow. I put a lot of effort into building trust and credibility with my customers, and the message as written embarrassing. It is completely ridiculous that I can’t even access a support person to be accountable for this without being a paid customer. 

Hi @liberatedrootscollection,

Thank you for writing to us. I apologize you had to experience this.

I have opened up a support ticket on your behalf and a member of our team will investigate this for you. They will be following-up shortly.

Thanks for being a community member.