Why am I unable to change my account sender email?

4 replies
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Taylor TarpleyAnswer

Community Manager

Hi @nabin7,

Welcome to the Community! Happy to help!

Yes, you are able to do this, which is addressed in this thread below!

However, if you are still experiencing an issue, I would follow these troubleshooting steps:

log in and out of your account
open via Incognito mode
clear your browser cookies and cache

Thanks for particpating the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @nabin7,

Welcome to the Community! Happy to help!

Yes, you are able to do this, which is addressed in this thread below!

However, if you are still experiencing an issue, I would follow these troubleshooting steps:

log in and out of your account
open via Incognito mode
clear your browser cookies and cache

Thanks for particpating the Community!

-Taylor

N

nabin7Author

Problem Solver I

I did the same process

log in and out of your account
open via Incognito mode
clear your browser cookies and cache
but I’m still getting the same error

N

nabin7Author

Problem Solver I

Can your support team have a look at this ?

Taylor Tarpley

Community Manager

Hi @nabin7,

Thanks for adding this additional information!

Can you confirm whether or not your State/ Province / Region area is filled in? I've noticed that if some companies don’t have a ‘region’ in their address, they try to leave it blank. However, instead I’d recommend using your city to fill in your region, for example "London" to "London, City of" that should get the system to fully recognize the address.

Additionally, I would also suggest running your address through USPS’s address validation tool to make sure you’re inputting a valid address.

-Taylor

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