Contributor I

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Why aren't my breakdown of Placed Orders showing in Campaign's settings?

Forum|Forum|4 years ago
July 24, 2022
3 replies
170 views

Hey Klaviyo,

Since yesterday July 23, I cannot see the breakdown of placed order in our recent campaign.

It says here that there were 10 Placed Orders for the campaign.

But when I check the breakdown of orders, this is what I see.

Same goes with our past campaigns that has new orders for July 23 up to now.

It does not show the breakdown of the new orders, but I can still see the orders before July 23.

Let me know if there is anything I need to do so I can troubleshoot this.

Thank you.

Campaigns

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi there @wowsann,

Thanks for sharing your question with us!

Do you mind sharing if this is still a persisting issue? Since the Placed Orders were reordered and attributed to the campaign in the first screen, the issue could be that it was a momentary display issue that could be rectified by the following:

logging out of your account then in again
clearing the cache and cookies from your browser
opening this tab in an incognito window

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @wowsann,

Thanks for sharing your question with us!

Do you mind sharing if this is still a persisting issue? Since the Placed Orders were reordered and attributed to the campaign in the first screen, the issue could be that it was a momentary display issue that could be rectified by the following:

logging out of your account then in again
clearing the cache and cookies from your browser
opening this tab in an incognito window

Thanks for participating in the Community!

-Taylor

W

wowsannAuthor

Contributor I

Thanks for the help, Taylor!

This has been solved already. :)

Taylor Tarpley

Community Manager

Hi @wowsann,

Happy to hear that great news! Do you mind sharing what the issue was in order to help out your peers who might face a similar situation in the future?

Thanks for the update!

-Taylor

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