why can't gmail users sign up for my newsletter?

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Hi!

We are new to klaviyo and i’ve just set up my first newsletter which is linked to a segment list. the newsletter is meant for new subscribers so we can build a customer base.

We’ve linked our klaviyo newsletter with our shopify shop. We’ve noticed when testing the link, only non-gmail users can succesfully sign-up. If we try to sign up with a gmail account, we do not get a success message and the user is not subscribed.. how can we fix this?

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chloe.strangeAnswer

Community Manager

Hi @rosina,

Thanks for reaching out in Community! I’m sorry you’re not getting the responses you were expecting from your gmail customers. This is a common topic in Community, and does not have a straight forward answer. David goes through a number of different scenarios that could be occurring in his response below:

After going through some of those troubleshooting steps, please do follow up if you have other questions!

~Chloe