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T
Contributor I
Thomas P
Contributor I
June 8, 2021
Solved

Why can't I see anything on my Klaviyo account

  • June 8, 2021
  • 18 replies
  • 1560 views

Hello

I am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.
Any of you have experienced this in the past?
Thank you!

      This topic has been closed for replies.
      Best answer by David To

      Hello @Thomas P, @SOPH, and @JanieMac,

      Thanks for being members of the Klaviyo Community and sharing your experience!

      Just wanted to follow up on this behavior you’ve all experienced.

      Earlier this morning, Klaviyo has observed continued page load issues across the app due to a Fastly CDN outage which has since been resolved. 

      The underlying CDN issue has been resolved and the Klaviyo app is now loading and responding normally without any issues. However, we will continue to monitor the situation and update our public status page. You can also subscribe to this public status page for future updates surrounding Klaviyo’s performance.

      Thank you all for being patient and for sharing your observations with the Community!

      Have a great day!

      David

      18 replies

      S
      Contributor I
      SOPH
      Contributor I
      June 8, 2021

      I am experiencing the same problem at the moment. Nothing is showing and it seems to be crashing everytime I try opening a page or viewing an image!

       

      J
      Contributor I
      JanieMac
      Contributor I
      June 8, 2021

      We have the same problem. No dashboard, campaigns, flows etc. Just a white screen. Something to do with outage at Fastly?

       

      J
      Contributor I
      JanieMac
      Contributor I
      June 8, 2021

      And we are back! Thank goodness! 

      David To
      Klaviyo Employee
      David ToAnswer
      Klaviyo Employee
      June 8, 2021

      Hello @Thomas P, @SOPH, and @JanieMac,

      Thanks for being members of the Klaviyo Community and sharing your experience!

      Just wanted to follow up on this behavior you’ve all experienced.

      Earlier this morning, Klaviyo has observed continued page load issues across the app due to a Fastly CDN outage which has since been resolved. 

      The underlying CDN issue has been resolved and the Klaviyo app is now loading and responding normally without any issues. However, we will continue to monitor the situation and update our public status page. You can also subscribe to this public status page for future updates surrounding Klaviyo’s performance.

      Thank you all for being patient and for sharing your observations with the Community!

      Have a great day!

      David

      G
      Contributor I
      GrayJess
      Contributor I
      June 15, 2021

      I’m experiencing the same thing with my Klaviyo, and this has been happening for over 2 weeks now.

      Dov
      Dov
      Klaviyo Alum
      June 15, 2021

      Hello @GrayJess,

      Can you try clearing your cookies, cache and refreshing your browser? If you are still experiencing problems, I recommend using a separate browser to log-in. At times, browser-specific plug-ins can impact the ability for Klaviyo to load.

      If this does not resolve the issue, can you specify which pages you are unable to view? Lastly, I would verify if any permissions changes occurred in the account as this can also impact the ability to view certain pages as outlined here.

      Thanks and have a wonderful day.

      DD
      G
      Contributor I
      GrayJess
      Contributor I
      June 15, 2021

      Hi @dov.derin 

      Thanks for getting back to me, will try all that and see. The pages I can’t view are all the pages: Dashboard, campiagns, lists/segments, the whole thing.

      The only page I can view is Contact Information

        P
        Contributor I
        Pierre
        Contributor I
        June 29, 2021

        This just happened to our account. Did anyone do anything different to bring it back?

        David To
        Klaviyo Employee
        David To
        Klaviyo Employee
        June 29, 2021

        Hello @Pierre,

        Thanks for sharing your experience with the Community! 

        At this time there doesn’t appear to be any reported issue with Klaviyo, unlike with what users were previously experiencing in this thread. 

        However, user reporting being greeted by a blank screen when logging into Klaviyo is often times caused by either a caching/cookieing issue, an outdated browser, or due to some ad blockers, antivirus software, or network filters preventing the page to fully load.

        I would recommend following some of the troubleshooting options I outlined the following Community post below that may help:

        Have a great day!

        David

        A
        Contributor I
        Alicia
        Contributor I
        October 6, 2021

        Hello, 

         

        I’m having this problem

        I did everything you recommend but nothing has changed. 

         

        I’ve tried on Safari and Chrome 

         

        Can you help me please ? 

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