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Contributor I
Jan 2, 2024 9:54 AM UTC
Solved

Why can't I submit an email request? "Try again later"

I’ve been trying to submit a question to email support and it keeps saying there is a problem try later. I’ve gone out of the form and tried again on a new form - same result...

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    Taylor Tarpley
    Community Manager
    Jan 2, 2024 9:22 PM UTC

    Hi @Charlie E, 

     

    Welcome to the Community! 

     

    As you experienced, these kinds of issues tend to resolve themselves within a matter of minutes and we recommend taking a step back and trying again in a bit.

     

    I can see that were able to submit an email support question and a member of our team has gotten back to you! Happy to hear it!

     

    Thanks for participating in the Community!

    -Taylor

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    Jan 2, 2024 9:22 PM UTC

    Hi @Charlie E, 

     

    Welcome to the Community! 

     

    As you experienced, these kinds of issues tend to resolve themselves within a matter of minutes and we recommend taking a step back and trying again in a bit.

     

    I can see that were able to submit an email support question and a member of our team has gotten back to you! Happy to hear it!

     

    Thanks for participating in the Community!

    -Taylor