Solved

Account inactive

Forum|Forum|2 years ago
April 3, 2023
2 replies
3096 views

+2

Jummy
Contributor I

Hello, I was working on klaviyo for a client and when I want to preview what I did the account log out on it own and when I try to log in back the account it brings this account is inactive. Please what can I do?

Best answer by Taylor Tarpley

Hi @Jummy,

Thanks for stepping in here @Omar!

Additionally, @Jummy, did you try logging in several times without success. Even in an incognito browser? If you are still not able to log back into your account, create a support ticket with the drop down option > Account access.

Thanks for participating in the Community!

-Taylor

+46

Omar
2025 Champion
495 replies
Forum|Forum|2 years ago
April 3, 2023

Hi @Jummy,

Thanks for replying and great to see you here in the community.

Was it a paid account or a free account? I think in such cases it's good to reach out to Klaviyo support so they can troubleshoot. Also check with your client, if an account gets flagged they should have received an email about it.

Regards,

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

+60

Taylor Tarpley
Community Manager
2148 replies
Answer
Forum|Forum|2 years ago
April 3, 2023

Hi @Jummy,

Thanks for stepping in here @Omar!

Additionally, @Jummy, did you try logging in several times without success. Even in an incognito browser? If you are still not able to log back into your account, create a support ticket with the drop down option > Account access.

Thanks for participating in the Community!

-Taylor

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