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Contributor I
October 7, 2023
Solved

Why do I get a “Body html Liquid syntax error: Unknown tag 'with' when uploading Klaviyo template to Shopify?

  • October 7, 2023
  • 1 reply
  • 394 views

im having a error when i had the product section to my email template.

can anyone help

    This topic has been closed for replies.
    Best answer by Taylor Tarpley

    Hi there @Anthioshia23

     

    Welcome to the Community! Happy to help! 

     

    Klaviyo offers a few notification templates that are intended to be exported from Klaviyo and imported to Shopify. However, you will see this error if you try to use Klaviyo's product blocks in Shopify as our product blocks are Klaviyo specific and each platforms handles the HTML differently.

     

    As a workaround, you can import the email templates via HTML into Shopify and then use Shopify's product block, however, I would recommend reaching out to Shopify Support so that they can assist you with inserting their product blocks after your export Klaviyo's templates into Shopify's platform. 

     

    Thanks for participating in the Community!

    -Taylor

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    October 10, 2023

    Hi there @Anthioshia23

     

    Welcome to the Community! Happy to help! 

     

    Klaviyo offers a few notification templates that are intended to be exported from Klaviyo and imported to Shopify. However, you will see this error if you try to use Klaviyo's product blocks in Shopify as our product blocks are Klaviyo specific and each platforms handles the HTML differently.

     

    As a workaround, you can import the email templates via HTML into Shopify and then use Shopify's product block, however, I would recommend reaching out to Shopify Support so that they can assist you with inserting their product blocks after your export Klaviyo's templates into Shopify's platform. 

     

    Thanks for participating in the Community!

    -Taylor