Why does my SMS list say they are not subscribed or opted in? How do I fix that?

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I have subscribers coming in through zapier where they are subscribing to emails and SMS, yet they only come into Klaviyo as subscribed to email. How do I fix this and get my current list onto my SMS as well as those new contacts subscribing?

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Taylor TarpleyAnswer

Community Manager

Hi @hypnors,

Welcome to the Community! Happy to help!

Adding SMS consent via Zapier is a relatively new feature, which in the past would constitute an API integration. However, we have had another user ask a similar question and find a solution, I thread them below so you can gain more insight!

Hope this helps!

-Taylor