Why haven't my clients received an account management email confirmation?

Forum|Forum|3 years ago
March 24, 2023
11 replies
435 views

Hi,

I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts.

Is there a way to resend these emails or check if they have been sent?

Thank you in advance

TDesign

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Best answer by TDesign

Hi All,

Klaviyo Partner Support got back to me and they suggested Archiving the Managed customers I’d already added and then re-adding them.

This seems to have worked and my clients received the email straight away.

Hope this helps someone else that see this

Thanks again @retention @chelsgrove @Taylor Tarpley @KatherineB @ebusiness pros

Show previous replies

K

KaisonAndy

Contributor I

In the Klaviyo Partner Dashboard, go to the "Managed Clients" tab, and click the "Resend Invitation" button next to the client's name. This will send a new invitation email to the client.

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