Why is my Popup form border still appearing even after removing?

2 replies
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Hello, my Pop-Up Teaser border is still showing up even after removing it. So is a border around the “x” for cancelling out, even though I removed it in the form editor.

List growth & forms

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Taylor TarpleyAnswer

Community Manager

Hi @Klum House,

Thanks for your question! And thanks @stam_marko for hopping on her to help your fellow peer with your troubleshooting advice!

@Klum House are you still seeing a border around your teaser and an box around the ‘X’ button on your site’s form? When we see occurrences like this, where the form is previewing correctly in the form builder, but not rendering on site the same way, it more often times than not is a site’s CSS issue. Since Klaviyo can’t investigate and change the backend of your code, we recommend reaching our to your developer, or a Klaviyo partner, to investigate your CSS styling related to the form to locate the interference an fix the issue!

I’d encourage you to check out the topics of other Community members who had similars issues to gain more insight!

Hope this helps!

-Taylor

stam_marko

Expert Problem Solver II

Hi!

What happens when you make the outline and border colours transparent?

Feel free to reach out at: stam@retenso.com

Taylor TarpleyAnswer

Community Manager

Hi @Klum House,

Thanks for your question! And thanks @stam_marko for hopping on her to help your fellow peer with your troubleshooting advice!

@Klum House are you still seeing a border around your teaser and an box around the ‘X’ button on your site’s form? When we see occurrences like this, where the form is previewing correctly in the form builder, but not rendering on site the same way, it more often times than not is a site’s CSS issue. Since Klaviyo can’t investigate and change the backend of your code, we recommend reaching our to your developer, or a Klaviyo partner, to investigate your CSS styling related to the form to locate the interference an fix the issue!

I’d encourage you to check out the topics of other Community members who had similars issues to gain more insight!

Hope this helps!

-Taylor

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