Anyone have an issue with the coupon active dates info being wrong? first screenshot show the correct date as I set it and the second shows the summary of the settings.This shows the correct dates This one shows the wrong date. You can see this says April 2 to 4 but if I click the link it goes to that first image.

Contributor I

Solved

Why is the description of my coupon activity dates different in the overview coupon tab?

Forum|Forum|3 years ago
April 1, 2023
3 replies
83 views

Anyone have an issue with the coupon active dates info being wrong? first screenshot show the correct date as I set it and the second shows the summary of the settings.

This one shows the wrong date. You can see this says April 2 to 4 but if I click the link it goes to that first image.

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @Kinozoom

Happy to hear you were working with Support on this!

Yes, that was a very odd occurrence that happened. However, since you can’t change coupons date retroactively after they’re live, the only option was creating a new coupon on the date you needed it to be live.

So sorry that happened, please let us know if you experience this again!

Thanks for participating in the Community!

-Taylor

Taylor Tarpley

Community Manager

Hi @Kinozoom,

Thanks for sharing your question with us!

Was this in one account session? Or have you logged out and logged back in and this is what you see over various times? When did you first create the coupon and notice the discrepancy?

Thanks for participating in the Community!

-Taylor

KinozoomAuthor

Contributor I

I created the campaign and coupons for our five days before they were to go live.

I didn’t notice the discrepancy until the day the sale when a customer emailed that they couldn’t use the coupon code on my store, and I talked to tech support on chat.

there were a couple of issues in the end but none explain the deference in dates as seen in the screenshots.

Taylor TarpleyAnswer

Community Manager

Hi @Kinozoom

Happy to hear you were working with Support on this!

Yes, that was a very odd occurrence that happened. However, since you can’t change coupons date retroactively after they’re live, the only option was creating a new coupon on the date you needed it to be live.

So sorry that happened, please let us know if you experience this again!

Thanks for participating in the Community!

-Taylor

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