Contributor I

Solved

Why is the new editor seem to be slow?

Forum|Forum|3 years ago
November 9, 2022
15 replies
1164 views

I am literally tearing my hair out. Is there anyone there at Klaviyo in a support role? The entire app is SO dang slow I'm literally about to punch the screen. I'm using the new template editor but it's never been THIS Bad before. Wondering right now why I switched from mailchimp. What should have been a 10 min task has turned into over an hour and I'm literally making no progress at all. I wanted to send this email tonight but am looking at not being able to do anything at all given it’s like pulling teeth. Anyone else in the same boat or can suggest a fix??????????

This topic has been closed for replies.

Best answer by Brian Turcotte

Hi @kylie,

I’m glad you were able to get in touch with Support - I can also assure you that our product team is constantly working on improving our customer’s experience, including our editing features. Since our new editor is more powerful and supports more features, it inherently requires a larger caching space, which is why we recommend clearing it when things get slower.

I genuinely appreciate your feedback, and thanks again for using the Community.

Best,

Brian

Show previous replies

David To

Klaviyo Employee

Hello @CentralMarketing,

Apologies if my message came off that way. I did not intend to suggest disabling those network blockers or VPN. Instead, I was highlighting this aspect in your investigation of what might be a contributing factor to your slowness issue.

While this might not be an option to all, some customers have shared that they were able to work alongside their internal IT/network administrators to resolve their issues, as various companies can customize their network and VPN permissions.

My intention was to share this experience along by offering you an additional area to investigate and a potential solution. However, I am sorry to hear if this option is not available to you. Again, I appreciate your feedback and will relay this feedback back to our product team.

David

B

BJK

Contributor I

Any updates on tis topic?

I’m still finding the editor incredible slow and sometimes almost unresponsive.

Also seem to have an issue where i update a content block but the update doesn’t get saved and I have to update it again.

Can we have the old Klaviyo back please?

Taylor Tarpley

Community Manager

Hi @BJK,

Sorry to hear you’re experiencing slowness with our editor!

Have you tried our following troubleshooting steps to improve performance?

Clear cache and cookies
Test in a private browser
Ensure your browser is updated; after updating (if needed), restart with a fresh browsing session
Switch from Safari → Chrome

I will relay your feedback to our product team!

-Taylor

B

BJK

Contributor I

is there anyway of turning off the autosave feature? That seems to be my issue, I feel like i’m being held back by getting things done quickly as the editor keeps trying to save everything I’m doing

L

loubiblu

Contributor III

wow, I’ve just transferred my list from Mailerlite to Klaviyo and I am amazed at how slow the platform is? I thought I was moving to a more professional platform, but as it stands after an hour I’m still trying to write my warm up email which would normally take 15 mins max.

Is this normal?

Even loading my logo to a template has taken me so long that I shut the whole thing down and started again only to find its totally stuck at 3px and just wont change??

I have done this so far with absolutely no change:

Clear cache and cookies
Test in a private browser
browser is updated
Switch from Safari → Chrome

Please any useful advice? because at this rate, I may as well go back to mailerlite or flodesk or something.

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