Skip to main content
Contributor I
June 30, 2023

Why isn't my sign up form working?

  • June 30, 2023
  • 1 reply
  • 117 views

Hello.  I promise I’ve searched many of the posts in the community before posting.  However, I’ve taken the troubleshooting measures (deleted cookies, verfied the app-embed on my shopify page, deleted and created a new sign up form, verified the sign up form is live, verified that klaviyo is in the view source code of the website...), and it is still not displaying.  Is there anything else I could try?

    This topic has been closed for replies.

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    July 3, 2023

    Hi @onascaleof1toben

     

    Welcome to the Community! Great troubleshooting steps so far, happy to help! 

     

    Dp you mind confirming if you are using Shopify and whether this is an embed or popup form? This will impact how we troubleshoot this issue. For instance, if it’s an embed form, I’d follow this thread’s suggestions of investigating if you have any conflicting code in your website that might prevent an embed from showing. 

     

    Thanks for participating in the Community! 

    -Taylor