+2Hi Everyone
I got stuck with flow filter, specific here is in my welcome flow. My second email skipped customer because Flow filter “Has Placed Order since starting this flow”
Anyone here can help me explain why and how to sovle this problem
Thanks so much for reading my question
Best answer by Bobi N.
Well it seems that you have flow filter “Has placed order zero times since starting this flow” and the flow filters are checked before every email is sent out. So when the first email was sent they didn’t had an order but then I assume they placed an order before first and second email and when the time got to get the 2nd email they were skipped because they were not meeting the condition anymore.
This is usual filter for welcome flow so you should expect people are removed from the welcome flow after they buy. If you don’t want that you can remove that filter but it is not recommended since welcome is usually pre-purchase flow.
Btw as Flowium have a lot of resources on our website and here is one on “How to Create a Perfect Welcome Email Series for eCommerce”
+45
Well it seems that you have flow filter “Has placed order zero times since starting this flow” and the flow filters are checked before every email is sent out. So when the first email was sent they didn’t had an order but then I assume they placed an order before first and second email and when the time got to get the 2nd email they were skipped because they were not meeting the condition anymore.
This is usual filter for welcome flow so you should expect people are removed from the welcome flow after they buy. If you don’t want that you can remove that filter but it is not recommended since welcome is usually pre-purchase flow.
Btw as Flowium have a lot of resources on our website and here is one on “How to Create a Perfect Welcome Email Series for eCommerce”
+2
Well it seems that you have flow filter “Has placed order zero times since starting this flow” and the flow filters are checked before every email is sent out. So when the first email was sent they didn’t had an order but then I assume they placed an order before first and second email and when the time got to get the 2nd email they were skipped because they were not meeting the condition anymore.
This is usual filter for welcome flow so you should expect people are removed from the welcome flow after they buy. If you don’t want that you can remove that filter but it is not recommended since welcome is usually pre-purchase flow.
Btw as Flowium have a lot of resources on our website and here is one on “How to Create a Perfect Welcome Email Series for eCommerce”
Thanks for answer, and Flowium
+2
Well it seems that you have flow filter “Has placed order zero times since starting this flow” and the flow filters are checked before every email is sent out. So when the first email was sent they didn’t had an order but then I assume they placed an order before first and second email and when the time got to get the 2nd email they were skipped because they were not meeting the condition anymore.
This is usual filter for welcome flow so you should expect people are removed from the welcome flow after they buy. If you don’t want that you can remove that filter but it is not recommended since welcome is usually pre-purchase flow.
Btw as Flowium have a lot of resources on our website and here is one on “How to Create a Perfect Welcome Email Series for eCommerce”
Please look, i add condition split like this will make is work well like i want ?
+45
So the suggestion is either have a separate split after every flow or also you can create another flow for post purchase. So until they buy they will get this one and once they buy they will receive the other one. Except if there is a specific reason if you still want people to receive the welcome flow even after they buy? In that case you will probably need a split after every email checking if they bought or not..
+2
I have added split after every email. If they buy they will recieve other flow, and if they still have not buy, they will continue recieve in this flow
Have i doing right?
+45
Yes but at this point i don't understand what exactly you want to do here.. why didn’t you just leave it with the flow filter as you had it at the beginning? Placed order zero times since starting this flow? That has the same purpose as these splits.. if someone places an order they will be out of the flow.. if they haven’t placed order they are going to stay in the flow and get the next emails.
+2
Yes but at this point i don't understand what exactly you want to do here.. why didn’t you just leave it with the flow filter as you had it at the beginning? Placed order zero times since starting this flow? That has the same purpose as these splits.. if someone places an order they will be out of the flow.. if they haven’t placed order they are going to stay in the flow and get the next emails.
Got it
Thanks for sharing
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