Why was my payment declined?

3 replies
186 views

Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

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Taylor TarpleyAnswer

Community Manager

Hi there @Dierenapotheek.

Welcome to the Community! Very sorry to hear you’ve had issues with payment!

You can always request an invoice inquiry with Support by using this link! I hope everything gets sorted out!

Thanks for participating in the Community,

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there @Dierenapotheek.

Welcome to the Community! Very sorry to hear you’ve had issues with payment!

You can always request an invoice inquiry with Support by using this link! I hope everything gets sorted out!

Thanks for participating in the Community,

-Taylor

D

DierenapotheekAuthor

Contributor I

Hello Taylor, thank you very much for your reply!

R

Repossi

Contributor I

Hello,

I have 2 klaviyo account one which we pay and the other one not yet and I would like ito upgrade the plan to a paid one.

Despite having enough funds and correct billing information (same as the paid account), our credit card is not accepted and is declined. I have been trying many times and still nothing, Can anyone help me?

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