Woocommerce integration isn't working - can't submit a ticket

Forum|Forum|3 years ago
July 19, 2023
1 reply
87 views

Done ALL the steps but just gives me this error - tried installing and uninstalling and nothing works. Tried submitting a ticket, doesnt work. Tried live chat, can’t speak to anyone because im on a free plan.

This topic has been closed for replies.

Best answer by Brian Turcotte

Hi @49northdigital!

I would start by following this steps as initial measures:

Log out completely.
Clear your history and cache and restart the browser.
If you aren’t using Chrome as the browser, it is recommended for the best results.
Turn off any browser plugins, ad blockers or VPN that may be interfering.
Attempt to integrate again.

Additionally, I would check your SSL grade using this tool (enter your woocommerce store link):

https://www.ssllabs.com/ssltest/

An SSL grade below A can often interrupt the integration process. If that’s the case for your store, I would suggest upgrading your SSL certificate and attempting again.

Thanks for using the Community!

- Brian

Brian TurcotteAnswer

Klaviyo Alum

Hi @49northdigital!

I would start by following this steps as initial measures:

Log out completely.
Clear your history and cache and restart the browser.
If you aren’t using Chrome as the browser, it is recommended for the best results.
Turn off any browser plugins, ad blockers or VPN that may be interfering.
Attempt to integrate again.

Additionally, I would check your SSL grade using this tool (enter your woocommerce store link):

https://www.ssllabs.com/ssltest/

An SSL grade below A can often interrupt the integration process. If that’s the case for your store, I would suggest upgrading your SSL certificate and attempting again.

Thanks for using the Community!

- Brian

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