Why is the Klaviyo integration not recognized after I activate it in Shopify?

Hello,

We're using the Prestige theme, after activating the Klaviyo app embed in Shopify and saving, Klaviyo still can't track events on the site.

I tried to insert the code recommended by Klaviyo in getting started with klaviyo onsite tracking without result in the site code in Shopify:

<script type="text/javascript" async="" src="https://static.klaviyo.com/onsite/js/PUBLIC_API_KEY/klaviyo.js"></script>

Have you ever encountered difficulties enabling Klaviyo integration on a Shopify theme and managed to find a solution please?

Thank you for your attention!

This topic has been closed for replies.

Best answer by chloe.strange

Hi @marie943325,

Please review this thread with a few suggestions:

Let me know if you have any follow up questions!

~Chloe

Community Manager

Hi @marie943325,

Please review this thread with a few suggestions:

Let me know if you have any follow up questions!

~Chloe

Contributor I

Hi Chloe,

Thank you for your reply, I’m going to try this solution!

Marie

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