News & Announcements

Get updates on new releases, company news, and any other important details here.

  • 201 Topics
  • 344 Replies

201 Topics

Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Win a live Q&A & product feedback session with Klaviyo experts!News

Hello there! Coming to you with a very special surprise for our beloved Community members! Do you love segmenting to your heart’s delight?Do you have lingering questions about the best uses cases for segmentation in your account?Would you love an intimate session with Klaviyo experts to get some questions answered as well as share your feedback and have your voice heard? Say no more! We are doing our first ever sweepstakes on Twitter during 3/15-3/18 for a chance to win a live Q&A & product feedback session with Klaviyo experts  on a feature we know you love: segmentation! To enter for a chance to win, you’ll need to head over to this Twitter thread and share these two things:Follow us on Twitter  Reply in the Twitter thread on our original post about what the Community means to you! Three lucky winners will be chosen on Monday, 3/20! US based users eligible only.  We can’t wait to hear what the Community has meant to our 10k+ members who make this platform a collaborative and

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chelsgrove
Partner - Gold
1 year ago
Dov
DovKlaviyo Alum
published in News & Announcements

Ranks are now LIVE in the communityNews

Hello Klaviyo Community!We’re very excited to announce that community ranks are now live!What are ranks?A rank consists of an icon and title that appear next to your username in the Klaviyo community. Ranks serve as an indicator of community engagement and level of product and marketing strategy expertise. As you progress through the ranks, you will receive rewards along the way.What are the Klaviyo community ranks?From lowest to highest, the ranks are as follows: Contributor Active Contributor Problem Solver Expert Problem Solver Principal User How does rank progression work?Each rank contains 4 tiers labeled I-IV. You must progress through each tier before advancing to the next rank. For example, the first rank, “Contributor”, includes Contributor I,II,III & IV. The second rank, “Active Contributor”, includes Active Contributor I,II,III,IV, and so on.Where can I see my rank?Click on your profile picture in the top right corner on the community homepage. Then click on “My

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Jakub
Partner - Silver
1 year ago
David To
Klaviyo Employee
David ToKlaviyo Employee
published in News & Announcements

Introducing the Superusers GroupNews

Hello Community,As a Community, we’re devoted to the continual improvement of our platform and Community experience for all our users. Because of the feedback we received in the last year from members, we were able to:  improve our Academy courses including developing our Getting Started with SMS course  launch our new API in part because of the members who beta tested enhance our reporting capabilities based on an attribution study conducted …just to name a fewTo further support our initiative of peer learning, we’re introducing our private Superuser Community group.  What is this group?This invite-only private group is for members who have demonstrated a dedication to collaboration and peer learning. Members of the group can further enjoy the following benefits: Opportunities to test beta features and share their feedback Invitations to Klaviyo hosted networking opportunities All on top of the existing Klaviyo Community benefits: How can I join the group?Joining is simple! To q

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SaavyShopper
Contributor I
1 year ago
kevin.twomey
Klaviyo Employee
kevin.twomeyKlaviyo Employee
published in News & Announcements

Redesigned Channel Status box!

Today we’re excited to share a better way to understand how someone subscribed to your email marketing, what is changing, and a hint at some of the exciting upcoming features that will take advantage of this new data.What is it?Every profile now has a few additional pieces of consent information–status, method, method detail, custom source, and if they’ve double opted in or not–that provide a more granular view into how someone subscribed or unsubscribed from your email marketing.Going forward, this information is automatically recorded by Klaviyo when someone (un)subscribes through a Klaviyo form, our subscribe pages and APIs, or supported integrations. This ensures that you always have an accurate and reliable record of consent that can be easily actioned on with some exciting upcoming features for segmentation, flows, and reporting.Is this all that different from how we track consent today?Not really!Klaviyo is a powerful tool that gives users the flexibility they need to deliver th

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kevin.twomey
Klaviyo Employee
11 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

New and notable: Klaviyo product updates

February was a busy month! We’re excited to announce new features to help you check flow performance in one click, easily review profile data, and more. From new API endpoints to an upgraded view of the flows page, we’re always improving Klaviyo so you can spend your time where it matters most.  Top features this month A reimagined flows page.  Check out more details about the flows page redesign. Notifications upgrade from the bell icon. Learn more about the enhancements here.  Other notable releasesA/B testing in recipient’s local timezone is now available. Check out the Help Center to configure these additional test settings.  Profiles page redesign. Check it out today. Add a close button to form teasers. Learn more  Quick actions now available from the main search bar. Check out the Help Center for more information. Centra integration launch. Learn more about the integration here. 

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stephen.trumble
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Grow your business with Klaviyo's Facebook Advertising integration

NEW Academy course: Grow your business with Klaviyo’s Facebook Advertising integrationEnroll in this course today, so that you can start gaining new leads and targeting your Klaviyo segments with ads on Facebook, Instagram, and Messenger.  In this course, you will learn how to: Integrate Klaviyo and Facebook Advertising Build custom and lookalike audiences using Klaviyo segments Apply ad design best practices Create targeted follow-up messages in Klaviyo And more! Register today and learn at your own pace!Get Started Here!

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stephen.trumble
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Welcome our '23 Community Champions Cohort!News

Hello Community,  I come with exciting news! We’d like to formally introduce you to our 2023 Community Champions! 🏆 These partners have displayed an immense aptitude for teaching their peers and expertise in our platform! Our ‘23 Champions are excited to share their knowledge and experience with you all to make our Community a more inclusive and educational place!  We have a mix of old and new Champions making up our ‘23 cohort, so please welcome these 14 Champions and make sure to check out their profiles to get to know them better!  Peyton Fox // @Spark Bridge Digital LLC  Tim Akers // @Akers Digital  Chelsea Grove // @chelsgrove  Joe Hsieh // @retention  Bobi Nikolovski // @Bobi N.  Bryan Richey // @In the Inbox  Omar Lovert // @Omar  Kylie Williams // @Kylie W  Ashley Ismailovski //  @Ashley I.   Brett Bernstein a.ka. @Brett_Gatsby  Mohsin Farooqui // @inboxingmaestro  Katherine Burlock // @KatherineB  Jakub Borowiecki // @Jakub  Gabrielle Pitman // @ebusiness pros   For more info

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Jakub
Partner - Silver
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Kylie Williams

 Why did you get started with Klaviyo? It started out as a client need. We needed a solution that was scalable with growth, functionality and feature set. Something that could service our client now, but also give us the platform to enhance the experience and would continue to be a strong part our business plan. What message do you have for people new to Klaviyo? Embrace the knowledge base, the webinars and the Community! These are all fantastic life-lines and set you up for success. What is your favorite part of Klaviyo? Growth - growth in knowledge, expertise, customer relationship and ownership of data. What does the Klaviyo Community mean to you? The Klaviyo Community is a strong, welcoming environment where any question can be asked, every answer is helpful, and others go the extra mile to share their knowledge with you to make sure you have everything you need for success. You meet other, like-minded Klaviyo Community members and you're always felt welcome :)   What i

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Taylor Tarpley
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Ashley Ismailovski

 Why did you get started with Klaviyo? As an agency, we are depended on by our clients to offer the best and most comprehensive marketing solutions to brands we manage. In the realm of email & SMS marketing, there is no "best" without Klaviyo. What message do you have for people new to Klaviyo? You don't need to master the platform in a day! Take some time to read up on the features that Klaviyo offers that are most relevant to your business, and experiment with them to find a strategy that generates the best results. What is your favorite part of Klaviyo? My favorite part about Klaviyo is how dedicated they are to continuously improving the platform. It seems like whenever I have an idea for how I could make Klaviyo better, the Product team is already two steps ahead of me. What does the Klaviyo Community mean to you? The Klaviyo Community represents not only a space for me to share my own experiences in an effort to help others, but is also somewhere to learn new thing

2020
Taylor Tarpley
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Brett Bernstein

 Why did you get started with Klaviyo? Our customers were asking for an integration, little did I know how big it would become for Gatsby and our mutual clients What message do you have for people new to Klaviyo? Spend some time learning about segments and flows, there is so much value to be had in properly utilizing these two things together. What is your favorite part of Klaviyo? The people! And all their integrations. What does the Klaviyo Community mean to you? Everyone trying to figure out this crazy industry together   What is ​​your favorite or most inspirational book?Just finished The Third Pole about Mt. Everest, amazing read What is your most treasured possession?My wedding band! Who would play you in a movie?Me. Sounds like fun!What is your favorite movie?Can’t choose - too hard  What is your favorite vacation spot? Costa Rica! Especially the rain forest side of things.

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Taylor Tarpley
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Mohsin Farooqui

 Why did you get started with Klaviyo? Because of its great platform capabilities, super engaging & helping Community, better deliverability features and partner program. What message do you have for people new to Klaviyo? Just do it! If you ever feel stuck while working on Klaviyo, just ask for help in the Community, that’s where magic happens 🙌🏻 What is your favorite part of Klaviyo? Flows What does the Klaviyo Community mean to you? It’s an awesome place to connect with like-minded folks, provide value and learn from awesome people!   What is your most treasured possession?My strategic thinking and never give up attitude! Who would play you in a movie?Keanu ReavesWhat is your favorite movie?Matrix What is your favorite vacation spot? Switzerland and Paris

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Taylor Tarpley
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Katherine Burlock

  Why did you get started with Klaviyo? I started learning about Klaviyo for my role as an Account Strategist at &BAM, and became more and more interested in learning all of the features and ways to use it. What message do you have for people new to Klaviyo? If you have a question or aren't sure about something, the Community is a great place to look! Often someone else will have already asked the same question. Play with Klaviyo's features, and if there's something you need that isn't available, or a feature you'd like to see - let Klaviyo know. They are always developing new tools and making Klaviyo better. What is your favorite part of Klaviyo? I love the ability for deep segmentation, and the newest reporting tools are awesome for getting information to inform your strategies. What does the Klaviyo Community mean to you? It's a place where we can all learn and grow together. Community members are always answering questions and helping out each other!  What is ​​yo

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Taylor Tarpley
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Meet the Champions: Gabrielle Alyse

 Why did you get started with Klaviyo? My agency specializes in ecommerce marketing and previous go-to tool, Mailchimp, was no longer the best to use. So back in the early 2010s, we started migrating our clients to Klaviyo, one by one. What message do you have for people new to Klaviyo? Lean into flows! Let them be an automated support system around your prospects and customers, so people are greeted and their actions are acknowledged at the appropriate moment - regardless of whether or not you're sending a campaign email that week. What is your favorite part of Klaviyo? The data! That's really what powers the flows and segmentation of campaigns that makes Klaviyo so powerful. It gives us the capacity to tap into ecommerce integrations (Shopify especially) to understand things like where your repeat customers and VIP customers are, who's most engaged with your marketing, and the more fun details like what kinds of content they like to get from you, how often they want to be ema

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Taylor Tarpley
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

An update on Klaviyo tracking for Shopify merchantsNews

Klaviyo is now integrated with Shopify’s Customer Privacy API so we can adhere to the Customer Privacy settings you have selected in your Shopify account. These settings dictate how we use cookies to collect and store data for your online store visitors in the EU, EEA, UK, and Switzerland. What impact does this have on my Klaviyo account?Based on your Customer Privacy settings in Shopify, Klaviyo may not track onsite events (Active on Site, Viewed Product, and Added to Cart) for visitors to your Shopify store in the EU, EEA, UK, and Switzerland, unless they have provided consent.You may notice a decline in the volume of onsite events in your Klaviyo account going forward. These events are often used to build segments, trigger browse abandonment or cart abandonment flows, or target onsite forms. Online store visitors in the European regions mentioned above who have not provided consent for onsite behavioral tracking will be excluded from these Klaviyo activities.  Why is this update bei

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R
Contributor I
6 months ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in News & Announcements

Unable to access account or log in

 If you are on a free plan and are having trouble accessing your account, please use our Submit a request form to gain access to your account again. Account access issues include: 2 step authentication New device code Forgot password New account owner Account disabled Account Deletion Billing Dispute For any other situations that require email support, upgrade your account.Here are some other resources to help with account access issues: How to turn on two-step authentication Troubleshooting SSO errors How to reset your Klaviyo Password How to change your email address and password Understand multi-account privileges  Support level FAQ FAQ: Klaviyo updates to customer support offerings  ~Chloe

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chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

Take control of your growth

When budgets get tighter, it's important to drive growth through the cost-effective channels you fully own: your website, email, and SMS. With new features designed to help convert more site visitors, drive revenue, and optimize your account, you can make every customer touchpoint count.  Want to see these features in action? Join our upcoming live sessions: Feature walkthroughs Developer Q&A Convert more website visitorsTurn more website visitors into long-time customers with robust sign-up form functionality. Dynamic blocks for signup forms Learn moreScheduled forms  Learn moreFull-page forms   Learn more Drive more revenueBuild a well-integrated marketing strategy with features that help you move faster and expand your reach to more customers.SMS assistant Learn moreSMS in New Zealand  Learn moreIn-editor product feeds  Learn more Optimize and organizeNo more guessing. Rest assured that you’re sending the best content to all the right people.SMS A/B testing in flows Learn moreQu

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stephen.trumble
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

130+ New ways to fuel growth in 2022

Klaviyo keeps getting better and better… As we wrap up 2022, we’re proud to share that we’ve released over 130 new features this year! We know that you move fast – and we’re always here to help fuel your growth. Read the entire blog post here. What better way to ring in the New Year than by reflecting on some of our favorites from 2022? We’re raising a glass to some of our favorite features from the year: Take control of your data with: Webhooks in flows New Klaviyo APIs Streamlined omni channel communication: Google Ads integration New email template editor Virtual contact cards  Cheers to you!We love seeing our customers bring these features to life. You are the inspiration for our innovation. We’ve launched over 130 (and counting!) new features this year all to help fuel your growth with Klaviyo. Here’s to an even bigger and better 2023 – wishing you a Happy Holiday season and joyous New Year! 

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stephen.trumble
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Thanks for making 2022 an incredible year in the Community!

Hello Community!  In the spirit of gift giving and commemorating the year before a new one begins, we’d like to say THANK YOU! Thank you for making this Community the collaborative and inspiration platform it is! We want to take a moment and personally thank those of you who contributed so much to the Community this year before 2023 arrives.    Giving the Gift of Curiosity:  These users added value to the Community by asking the most questions, allowing others, who might need similar answers, a way to gain knowledge by viewing their posts!  @sarah.g @Vbeebs @armedandgorgeous @Nick_rackattack  @lex_zap      Giving the Gift of Product Knowledge:  Thank you to these users who offered the most responses in the Community and shared their product knowledge or needed advice with their peers!   @Jakub  @Akers Digital  @ayyub_here   @KeviSunshine @Edgar Emmanuel  @KatherineB @MNgo @Kwei  @dartacus  @Lucia937  @Daniel F13  @doanthan    Giving the Gift of Problem Sol

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KatherineB
Partner - Platinum
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

New Overview Dashboard transition

Earlier this year we released a new Overview Dashboard while allowing you to use the current analytics dashboard if you weren’t ready to transition. The new dashboard is your one-stop-shop to view all your core Klaviyo metrics. With the new dashboard you can: Customize views to fit your business needs Quickly identify trends with new visualizations Compare your performance to your peers with built-in benchmarks View side-by-side channel performance to identify which channels have the highest conversion The new Overview Dashboard will replace the existing analytics dashboard on December 30, 2022. Starting on December 30, we will be sunsetting the previous analytics dashboard, which means you will no longer have access. Please be sure to set up and customize your new dashboard to continue to view and analyze your performance.Review our Help Center article with more details on how to set up your new dashboard. The Community team is available to answer any questions if any arise.Star

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stephen.trumble
Community Manager
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in News & Announcements

Thank you '22 Champions for your help to prep for Cyber Weekend!

We want to give a special thanks to the following ‘22 Champions who went above and beyond to engage in our Community last month to ensure Community users were educated and prepped for Black Friday / Cyber Monday. Your participation makes our platform an inspirational and collaborative place to help us achieve success together! 💫 Thank you to: Bobi aka @Bobi N.  Tim aka @Akers Digital  Chelsea aka @chelsgrove  Omar aka @Omar  Peyton aka @Spark Bridge Digital LLC  Mat aka @mat.bingham  Bryan aka @In the Inbox  To learn more about our Champions and how to connect with them further, check out their profiles on ​our Champions page. 🏆  Share your gratitude and some kind words for all our Champions have contributed, from from Show and Tell articles to replies in the Community, below! 🙌🏻 📣   

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ashley_mcdermott
Klaviyo Employee
1 year ago
David To
Klaviyo Employee
David ToKlaviyo Employee
published in News & Announcements

Recent Bot ActivityNews

On December 4, 2022 a bot profile was created within the platform, which posted comments within several threads and user groups. This profile has since been banned and removed from the Community. We are implementing additional procedures and filtering to ensure malicious accounts are blocked from the platform. Per our terms and conditions, The Community is here to support and connect Klaviyo users. It is not meant to be a platform to promote third-party products, services websites and organizations.Furthermore, any posting of content that would be classified as spam, advertising, junk mail, or any other form of unauthorized solicitation will be removed. Further, do not share content that contains malicious computer code, such as computer viruses or spyware.We apologize for any inconvenience this may have caused. Thank you for being a part of the Klaviyo Community.Best,David

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David To
Klaviyo Employee
1 year ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in News & Announcements

FAQ: Klaviyo Updates to Customer Support Offerings

Klaviyo Updates to Customer Support Offerings At Klaviyo, we want to ensure our customers are always getting the support they need. Whether it's through interactions with the Klaviyo team, consulting with peers in the Community, or reading Help Center articles, we aim to provide a comprehensive set of resources to help you troubleshoot. Please note that we are making changes to our support model starting on February 1st, 2023 for any customers on a free account plan, that may impact the level of support accessible to you as an existing user. Any new users joining on our free account plans our platform starting on December 1st, 2022 will also be impacted by these changes.  What changes are being made? Starting on December 1st, 2022, existing free users will begin a 60 day trial of email support. For any new free users, we are also offering a 60 day trial of email support for those who join our platform after this date.  No support changes are being made for any of our paid account plans

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chloe.strange
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

New and notable: Klaviyo product updates

Looking for the latest on Klaviyo SMS features? Interested in new signup form and preference page capabilities? Read on to see the new features and integrations we’ve added this month to help you have a strong seasonal strategy.   There’s a lot to prioritize during November with the holiday season in full swing. For this month, we focused on launching new SMS offerings, enhanced signup form and preference page capabilities, and released new integrations. Read on for insight into these products and start incorporating them into your seasonal marketing. Read the blog for more details!November product highlightsSMS assistant  SMS in New Zealand  Scheduled signup forms Redesigned consent pages Scopes for private API keys Litmus integration Klevu integrationShare with the community what updates you are most excited for in the thread below! 

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
jennifer.brisebois
Klaviyo Employee
jennifer.briseboisKlaviyo Employee
published in News & Announcements

Your post-Black Friday/Cyber Monday resource guide (BFCM)

Congratulations on another successful Black Friday! Over the last week, over 150,000 brands used Klaviyo to generate $2.2 billion in owned revenue. While the bulk of the activity is over for your customers, we know that there is still a lot on your plate in the post-sale stage. Analyzing performance, evaluating what worked and what could have gone better, and what to do heading into the final stretch of the year. Here is a list of resources that can help you through the end of 2022:📈 In KlaviyoUse the Overview Dashboard to easily view and export BFCM performance across all channels and metrics✅ DownloadablesBFCM Checklist (see the last section called Post-BFCM) 🎓 CoursesConverting BFCM signups into everyday customers Creating a Winter Holiday Marketing Strategy🖥 Live trainingsOwn your relationships after the holidays for large/mid-market businesses Own your relationships after the holidays for entrepreneurs Own your relationships after the holidays for small to medium-sized business

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mai.tran
Klaviyo Employee
1 year ago
David To
Klaviyo Employee
David ToKlaviyo Employee
posted in News & Announcements

[Klaviyo Status] Delays in Real-Time Segmentation + Intermittent Issue with App Accessibility

Hello Community! Klaviyo is currently experiencing two incidents:Delays in Real-Time Segmentation Delays of up to 1.5 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing Intermittent Issue with App Accessibility Around 2 pm on 11/25/22 we noticed some intermittent outages and timeout within our application. We are currently investigating the issue We’ll continue to provide updates pertaining to both incidents on our Public Status Page. To receive automated updates pertaining to these specific incident, we recommend subscribing to each of them by clicking the subscribe to updates button at the top of the page.Thanks for being a part of the Klaviyo Community!David

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David To
Klaviyo Employee
1 year ago

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