Introducing K:Service - Customer Hub, Customer Agent, Helpdesk
Here is a roundup of the K:Service GA announcement from K:BOS. Learn about Customer Hub, Customer Agent, and Helpdesk and how to get started.
Running support as a growing brand isn’t easy. Customers expect fast, helpful answers, but small teams can only do so much. That’s why Klaviyo built K:Service, a set of tools that make it easier for you to take care of your customers without burning out your team. Klaviyo’s been rolling some of these tools out gradually, and now they’re available for everyone. Here’s what you can do with them:
Customer Hub
Customer Hub is a place where your shoppers can help themselves. Instead of waiting on a reply, they can:
- Check orders, returns, and reorders right away.
- Find answers without opening a ticket.
- Get personalized recommendations when they’re ready to shop again.
Learn more about getting started here.
Customer Agent
A digital teammate which can:
- Answer common questions instantly (“Where’s my order?” is the most popular one).
- Suggest the right products based on what a shopper is browsing or buying.
- Pass the conversation to your team if something needs a human touch.
For small teams, this means fewer repetitive emails and more time to focus on the questions that actually need you.
Learn more about Customer Agent and getting started here.
Helpdesk
Brings all your conversations into one inbox – email, chat, and even social. From there, you can:
- See each customer’s history while you reply.
- Let the system route tickets so nothing gets lost.
- Even connect with your marketing, so you don’t send a promo email to someone who’s waiting on a return.
Learn more about helpdesk here.
Are you trying any of these tools? Let the rest of the community know your experience.
*Edit note: Since this post went live, Customer Agent has moved under Klaviyo's broader AI product family (alongside Composer and Remix) rather than being grouped only under Service — Customer Hub and Helpdesk are still part of Service. Pricing for all three is now published, so check klaviyo.com/pricing for current plans and rates before you get started.