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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

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Replies posted by Brian Turcotte

1315 Replies

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Oldest first

AQKhanContributor I

asked in Developer Group

Klaviyo V1/V2 API Retirement

Hi @AQKhan! You can now use the new API audit tools to get this information!- Brian

bmorningsContributor II

asked in Integrations and Reviews

Review quote not showing anything

Hi @myprettybabi and all!I’ve been informed that this should be fixed - are you still experiencing the issue? - Brian

AC24Contributor I

asked in Integrations and Reviews

Klaviyo API integration with Squarespace

Hi @AC24!Since SquareSpace doesn’t natively integrate with Klaviyo, this constitutes a custom use case that is technically beyond the scope of Community/Support. That said, you are welcome to reach out to one of our wonderful Official Partners for extra development help, if interested! - Brian

lillybellepaperieContributor I

asked in Integrations and Reviews

Product Review Import from Shopify Reviews

Hi @lillybellepaperie!Are these reviews approved? And, what are you auto-approval settings? - Brian

A

Anonymous

asked in Developer Group

Cross domain tracking with subdomain

Hi there!My apologies for the delay here! What is the URL that you used to integrate your site with Klaviyo? - Brian

sharat94Contributor I

asked in Developer Group

Empty event is created with 202 by klaviyo api gem

Hi @sharat94!My apologies for the delay here!Is this still occurring for you?- Brian

kendall-sContributor I

asked in Developer Group

What does status mean for a coupon-code in the API?

Hi @kendall-s!My apologies for the delay here - the status field is an internal marker that represents the latest action, so it can be ignored!- Brian

havvameletliContributor I

asked in Integrations and Reviews

Why am I unable to import Reviews to Klaviyo?

Hi @havvameletli!My apologies for the delay here!Have you tried this troubleshooting step? - Brian

steven_from_textjoyContributor I

asked in Developer Group

Webhook or event for inbound customer SMS

Hi @steven_from_textjoy!The use case you referenced is correct - you would need a custom event that triggers a flow (as webhooks are currently only available in flows), and then include the sender phone number, recipient phone number, timestamp, and message body in the payload of the webhook (which is JSON that can be customized). That said, this is a custom use case that is technically beyond the scope of Community/Support, so you’re always welcome to reach out to one of our wonderful Official Partners for extra development help! - Brian

tokioofficialContributor I

asked in Integrations and Reviews

Featured Review Carousel issue - blurry and expanded

Hi all!My apologies for the delay here! I will reach out to the Reviews team and update the thread ASAP!- Brian

bkatigbakContributor I

asked in Developer Group

Allow Multiple Emails with different ID on Profile

Hi @bkatigbak!My apologies for the delay here! The root of the issue is that you cannot have two different profiles with the same email. Email is the primary ID for profiles in Klaviyo, and will always override any other identifier. Best,Brian

sjeuphoriaContributor I

asked in Integrations and Reviews

Reviews aren't showing as Verified

Hi @sjeuphoria!I’ll check on this with the Reviews team and get back to you ASAP!- Brian

GeorgeSIPSContributor I

asked in Integrations and Reviews

Facebook leads tracking

Hi @GeorgeSIPS!I see - is the actual signup form built in Meta, or is it a Klaviyo sign-up form? Also, does your account have double opt-in enabled? - Brian

KarlisContributor I

asked in Integrations and Reviews

How to send reviews to older purchasers?

Hi @Karlis!Do you have any time delays or smart sending enabled?- Brian

jsaleniukContributor I

asked in Developer Group

toastNotification.errorMessages.fcm_unspecified_error when sending an Android notification

Hi @jsaleniuk!My apologies for the delay here! I’m still checking on this - I haven’t forgot! 😁 - Brian

giannisgzContributor I

asked in Integrations and Reviews

Magento 2.4.6 integration issue

Hi @giannisgz!I’ve been informed that this has been fixed - are you still experiencing the issue? - Brian

PWMKTG_TeamContributor II

asked in Developer Group

GTM 'Viewed Product' Works on Debug Only

Hi @OSItalia and @PWMKTG_Team!My apologies for the delay here! I’ve been informed that this should be resolved - is the issue still occuring for you? - Brian

PWMKTG_TeamContributor II

asked in Developer Group

GTM 'Viewed Product' Works on Debug Only

Hi @OSItalia and @PWMKTG_Team!My apologies for the delay here! I’ve been informed that this should be resolved - is the issue still occuring for you? - Brian

alvin.nguyenContributor I

asked in Developer Group

trackViewedItem does not populate a product feed

Hi @alvin.nguyen!My apologies for the delay here - you are correct, that snippet should automatically create a product feed, but you also then have to configure it according to these instructions:https://help.klaviyo.com/hc/en-us/articles/115005082787 - Brian

DaddyContributor I

asked in Developer Group

Add to Cart script not working with Upcart

Hi @Daddy!Can you explain a little more about what you mean when you say that the functionality isn’t working? Are you seeing any error messages in your testing, or is it just that nothing is happening at all?- Brian

m.kechkhoshviliContributor I

asked in Integrations and Reviews

Unknown error occurred. Check that your WSDL link is correct

Thanks for sharing your solution with the Community @m.kechkhoshvili!

asenouciContributor I

asked in Integrations and Reviews

Product Reviews (Review Summary and Media) - Photos not appearing in shopify product review summary

Hi @Luke T. and @asenouci!Is this issue still occurring to you? - Brian

vaibhavrai2446Contributor I

asked in Developer Group

Klaviyo API to see profiles which were removed from Klaviyo List/Segment?

Hi @vaibhavrai2446!While this is not possible right now with a singular call, I will certainly forward this as product feedback to our API team!- Brian

BizareStateContributor I

asked in Integrations and Reviews

Product Review does not show in All Reviews section

Hi @BizareState and @Luke T.!I will pass this along as product feedback to our Reviews team!- Brian

annabelle_r95Contributor I

asked in Integrations and Reviews

Stripe subscriptions to create dynamic segment

Hi @Ccunningham!You could do this with a flow that updates the profile’s properties when the ‘issued invoice’ event is triggered for their account:https://help.klaviyo.com/hc/en-us/articles/360001768432

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