Solved

Cross domain tracking with subdomain

A

Hi!

Currently we are integrating Klaviyo on our website.

We have two domains:

I’ve already integrated the Javascript tracking with both frontend and server-side tracking with the Google Tag Manager.

However only activities on the checkout page are getting tracked, since on this subdomain the user is identified via email when placing an order.

How can I fix the cross domain tracking? Is this possible?

Thanks in advance

Matthias

Best answer by Brian Turcotte

Hi there!

My apologies for the delay here! What is the URL that you used to integrate your site with Klaviyo?

- Brian

+37

Hi @matthiaslang!

I’m going to check on this internally and I’ll update the thread ASAP!

Best,
Brian

+2

Interested in this as well. Please advise.

+37

Hi there!

My apologies for the delay here! What is the URL that you used to integrate your site with Klaviyo?

- Brian

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