Accidentally deleted emails - URGENT

2 replies
282 views

Hi - we have accidentally deleted a string of emails in a flow after clicking the wrong ‘delete path’ button.
Surely there is a way to restore archived/deleted emails built in?

It’s an easy mistake to make and I’m surprised if you have to ‘contact a support agent’ to recover something that’s so easily accidentally deleted.

Regardless, please let me know if there is a way. Thanks in advance

annasophiefcAnswer

2025 Champion

Hi @Celsius

This is a classic - I've done it several times too. I've had succes in recreating the emails when going straight to support and chatting with a product expert from my inside Klaviyo acoount.

Usually they can recreate the emails but not the conditional splits in the branch.

I'm crossing my fingers for you - hope you get it sorted out!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

annasophiefcAnswer

2025 Champion

Hi @Celsius

This is a classic - I've done it several times too. I've had succes in recreating the emails when going straight to support and chatting with a product expert from my inside Klaviyo acoount.

Usually they can recreate the emails but not the conditional splits in the branch.

I'm crossing my fingers for you - hope you get it sorted out!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

emma.owens

Community Manager

Hi @Celsius !

Wanted to confirm what Anna has advised above - if you reach out to our Support Team we will be able to recover these emails for you on the backend!

Let me know if any issues arise!

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