Hi - we have accidentally deleted a string of emails in a flow after clicking the wrong ‘delete path’ button.
Surely there is a way to restore archived/deleted emails built in?
It’s an easy mistake to make and I’m surprised if you have to ‘contact a support agent’ to recover something that’s so easily accidentally deleted.
Regardless, please let me know if there is a way. Thanks in advance
Best answer by annasophiefc
Hi
This is a classic - I've done it several times too. I've had succes in recreating the emails when going straight to support and chatting with a product expert from my inside Klaviyo acoount.
Usually they can recreate the emails but not the conditional splits in the branch.
I'm crossing my fingers for you - hope you get it sorted out!
+24Hi
This is a classic - I've done it several times too. I've had succes in recreating the emails when going straight to support and chatting with a product expert from my inside Klaviyo acoount.
Usually they can recreate the emails but not the conditional splits in the branch.
I'm crossing my fingers for you - hope you get it sorted out!
+20Hi
Wanted to confirm what Anna has advised above - if you reach out to our Support Team we will be able to recover these emails for you on the backend!
Let me know if any issues arise!
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