Branded domain - no reply autoresponder

Question

Hi all.

I have searched for a solution for this but so far I have found nothing which seems to answer.

I have a branded domain set and and verified in Klaviyo. DNS NS records are now managed by Klaviyo for a sub domain.

When I test a flow with this domain IE. noreply.send.domain.com and I try to reply it obviously has nowhere to go so instantly fails.

As the NS records are now handled Klaviyo I am not able to set up this email on my server.

Does anybody have any information about how to manage an autoresponder within Klaviyo so that when a customer replied they received an email to say that “this is mailbox is not monitored. “for enquires” please go to info@domain.com.

Or is best practice to add a different reply-to address of a montitored email.

Apologies for any naivety. I am new to Klaviyo.

Many thanks for any insights.

Byrne C · Accepted Answer

Hey ​@Beatnik Collective,Welcome to the community! While you can’t set up an autoresponder email through Klaviyo, you can change the Reply-to address of any email campaign or flow message to whatever you want. You do this on the same page that you create an email’s subject line and preview text. There should be a toggle that you can uncheck, that allows you to set a reply-to address for that email. You can choose any address you want, and use any domain. Once you have that reply-to address set, recipients will be able to respond to your messages, and you’ll receive the replies in the inbox you set!This is a best practice that we see quite often! Let me know if I can answer any additional questions.-Byrne

Beatnik Collective · Answer

Thats great - many thanks for your information and taking the time to get back.Many thanks ;-)

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