Answer

Failed to sync data between Klaviyo and Shopify

Forum|Forum|4 months ago
July 23, 2025
4 replies
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teachateau
Contributor I

Hello,

We have another Shopify account which would like to link with Klaviyo, however it failed.

And when we login and tried to sync data with Shopify, I get this error: “Something went wrong. Try resubmitting or refreshing the page.”

I have tried again for several times today. I’ve refreshed the page, logged out and back into my Klaviyo account, and cannot figure out how to get past this.

Any ideas? Thanks so much!

Best,
teachateau

Best answer by whereisjad

@teachateau Currently, it is only possible to link one Shopify store to a single Klaviyo account. To connect multiple Shopify stores, you would need to create additional Klaviyo accounts.

+16

whereisjad
Expert Problem Solver IV
Answer
Forum|Forum|4 months ago
July 23, 2025

@teachateau Currently, it is only possible to link one Shopify store to a single Klaviyo account. To connect multiple Shopify stores, you would need to create additional Klaviyo accounts.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. https://jad-klaviyo-solutions.vercel.app/

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teachateau
Author
Contributor I
Forum|Forum|4 months ago
July 24, 2025

@whereisjad yes, we have created another account to link with Klaviyo, however it still failed, could you help check?

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+16

whereisjad
Expert Problem Solver IV
Forum|Forum|4 months ago
July 24, 2025

@teachateau have you opened a Klaviyo Support ticket to help troubleshoot this issue? Otherwise I would have to see a clip or work with you on a web call to get to the bottom of it

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. https://jad-klaviyo-solutions.vercel.app/