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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,178 Topics
  • 3,275 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1178 Topics
M
Contributor IV
mattelustraContributor IV
asked in Sign-up Forms
Signup Form not going to correct list

I created a signup form that should submit to a list called “Ebook.” However, on clicking the submit button, the name is added to the “Engaged (3 Months)” list instead of “Ebook.” Am I doing something wrong? 

6
J
3 years ago
E
Eitan FelnerNew Member
asked in Sign-up Forms
How to create a signup form compliant with GDPR?

Hi, i’m trying to create a GDPR compliant form, but I’m unable to put the  hyperlink to my privacy policies next to the checkbox where people  need to check to express consent. In the property options next to the checkbox I don’t see any option to add an hyperlink. Here’s a screenshot of my temporary setup: Any help on how I can solve this would be greatly appreciated! 

3
P
Klaviyo Employee
3 years ago
sarah.lauden
Contributor I
sarah.laudenContributor I
asked in Sign-up Forms
Inconsistencies with _learnq.push

I have a popup on my site that a lot of people sign up through as their first interaction with us. With it, I am also updating some properties about them based on which URL they are on. I’m playing with the code, but its roughly something like this...window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { _learnq.push(['identify', {'code' : 'x'}]); }});For some reason, some people are coming in beautifully, with the code, as well as the “Where they first found you” data and everything. Others are not. What would break the “Where they first found you” … is this all dependent on cookies or something? are there specific issues with first time visitors?

2
caroline
3 years ago
A
AmelssNew Member
asked in Sign-up Forms
My subscribe page form is only showing half of the form when embed on my Shopify store

Hi , I am trying to embed my subscribe form to a page on shopify. When I embed it only half the form shows up. See below:What it looks like on my website Its supposed to be this:What form should look likeNot sure where I am going wrong

1
julie.accardo
Klaviyo Employee
3 years ago
S
Contributor I
spinach2.0Contributor I
asked in Sign-up Forms
Altering Column Widths in Sign Up Forms using CSS

Hey guys,  I’m new to Klaviyo and loving it so far. I have begun to embed a Sign Up form on my Wordpress/Elementor Site but I was wondering if there was a way using custom CSS toa) Add more space between the ‘first name’ & ‘email’ fields and​​​​​​​b) If there is a way of altering the structure of the columns e.g. ‘first name’ would be 40% and ‘email’ would be 60% instead of a 50/50 split.  Appreciate any advice! Spinach 2.0

2
caroline
3 years ago
W
Contributor I
womensuitsContributor I
asked in Sign-up Forms
add a signup form to a shopify page

HiI have created a form in Kalviyo, called “Catalog Request” which has several fields to fill in.Want to create a page in Shopify and call it “Catalog Request” and want to form to be in that page.How do I exactly do this?(from the articles I red, I paste the embeded code, starting with “<div” in the page html, but no form apprear!) ThanksDanny 

2
caroline
3 years ago
S
Contributor I
sanjay_Contributor I
asked in Sign-up Forms
i am developer i use klaviyo form with lagecy mode now i want to show new custom html popup after form submit

i integrate klaviyo on shopify theme with legacy mode.form working now now i want show the custom html popup when form submits successfully  

2
caroline
3 years ago
O
Contributor I
Optimotive WSContributor I
asked in Sign-up Forms
Embedded form on Shopify appears with no contents on site

Hi! I’ve attempted to follow Klaviyo’s instructions for inserting an embedded form created in Klaviyo onto my client’s Shopify site (Rewild Organics). There appears to be a div space made on the page when I insert the code snippet onto the page in theme files but the contents of the form appear to be empty.There was one instance in which I inserted the code snippet into a Template file (as opposed to in a Section file, which is where the installation manual points to), and the form successfully appeared both on the live site and in the Shopify front end page editor, but upon refresh the form was gone. So I have hope this can work, but I am confused.A few steps I have checked off according to the signup form troubleshooting page:My signup form code snippet is verified -- and we already have newsletter sign ups flowing to Klaviyo My site is live Behaviors tab is set to allow form to be viewable by all visitors and site URLs Not on internet explorer Have tried in an incognito window and c

2
caroline
3 years ago
K
Contributor I
keepitsimpleContributor I
asked in Sign-up Forms
Double Optin emails are not going out

When someone opts into the email list, I have them going to a specific URL (not the success note). I’m not sure if this is why the double optin emails are not going out, or if there is something I am missing. Help!Thank youi!

2
caroline
3 years ago
F
Problem Solver I
frangipaniProblem Solver I
asked in Sign-up Forms
Sign Up Forms - As a Link from Product Page

I would like to link my customers to my sign-up form from one of my product pages. Is this possible? 

4
caroline
3 years ago
N
NicolasFromAllBeautyNew Member
asked in Sign-up Forms
Signup Froms -> Subscriber and subsequent confirmation email "Yes, I want to subscribe"

Hello !Created a subscription form for new subscribers on my website.I would like to know if it is possible to prevent the user from receiving the subscription confirmation email to which he has just subscribed. Saving you a second confirmation from the user and making the flow go live right away.The Signup Forms works fine, it takes the user to the selected list, but if I can save that email that asks the user again if they want to subscribe to my newsletter again. We all know how this saving clicking user works.   

2
N
3 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Sign-up Forms
unique coupon via form?

I know dynamic coupons can be added to email flows and SMS. But can a dynamic coupon be presented after signing up on a form? I mean, the coupon immediately appears on the site (in the form) not in an email.

2
JimmieaQuick
Active Contributor III
3 years ago
N
Contributor I
NelaContributor I
asked in Sign-up Forms
Subscriber Page missing? How can I create a (full page) subscribe page

hello,unfortunately in my Klavio I cannot choose subscriber page in the preference pages tab.I need this to set up a landing / sign up full page though.Where do I find this option?Thank you so much,Daniela

4
J
Problem Solver I
3 years ago
lisaburford
Contributor I
lisaburfordContributor I
posted in Sign-up Forms
Total amount of sign ups for a form doesn't match the total submitted form

Hello! I set up a new form, connected it to the correct list, and placed it on my website. Within a few hours of that, Klaviyo put my account on hold. I saw I had a few form submissions since embedding it on my website. Once my account was reviewed and accepted, I could finally see the actual sign ups on that list. Surprisingly, it was just me on the list – when I had tested the form after my account was accepted. The number of sign ups still had a higher number. Since my account was under review for a short period time and I was driving people to my site, did I lose those sign ups?

2
JustJassy
Contributor I
3 years ago
R
Contributor I
roadlyContributor I
asked in Sign-up Forms
How do you add conditional logic to forms in Klaviyo

Is there any way to add conditional logic to a form? I would like to have a contact form that displays different options based on the form selections. For example the first form field is for inquiry type and if product inquiry is selected I would like to display a few checkboxes for product options that the user is interested in inquiring about. Is this possible?  Thank you in advance for your assistance!

1
retention
Partner - Platinum
3 years ago
S
Contributor I
sawboy2Contributor I
asked in Sign-up Forms
signup form to word press

Hello, I cant seem to add the sign up form to a Wordpress widget on my site.  I see the two widgets Klaviyo has but its asking for a form ID which I cannot find.  thank you

1
AndriyBoychuk
Partner - Platinum
3 years ago
J
Contributor I
JeeptashaContributor I
asked in Sign-up Forms
Sign up pop up form appearing after someone signs up in an embedded form

Hi Everyone, For new site visitors, when they sign up for our newsletter within an embedded form, our email sign up pop up appears once they hit Submit. Is there a way to set behavioral rules between the two sign-up forms?Thank you!

1
AndriyBoychuk
Partner - Platinum
3 years ago
The Big Favorite
Contributor I
The Big FavoriteContributor I
asked in Sign-up Forms
Sign Up Form Erratic Loading On Shopify Page

Hello!We are having an issue where our embedded form is only showing up about 90% of the time on page load. In Klaviyo, we think we have the settings correct -- screenshotted below. And we have it to load the same on Desktop & Mobile.The error seems to happen randomly -- sometimes it will load after a refresh, sometimes it will load on mobile, sometimes it won’t. Sometimes it will load in an Incognito tab, sometimes it won’t. We’re at a loss and would love to hear if anyone else has experienced this? It’s a Shopify site, and this is the page we are having issues with: https://thebigfavorite.com/pages/join-our-inner-circleAny help is appreciated. Thank you!Deanna  

1
retention
Partner - Platinum
3 years ago
D
Contributor I
danschreiberContributor I
asked in Sign-up Forms
Difficulty determining if my flow unique shopify coupon is delivering after sign up

I have created a dynamic Shopify coupon code and in the flow, the trigger whenever anyone signup up on email list pop up.  In the pop-up, I have directed the SUBMIT button to add that person to the same email list, which I think should trigger the unique coupon code to be sent.But when I test it, I only receive the opt-in to the email list.  After I opt-in, I ma not seeng the discount code email anywhere. Before I publish the pop-up and go live I want to make sure the discount code is delivered. What might I be missing?

1
k.mcevoy
Klaviyo Employee
3 years ago
O
Contributor I
Optimotive WSContributor I
asked in Sign-up Forms
Only half of Shopify store newsletter subscribers being synced with Klaviyo

 Hi! Hoping someone here can lend me some help.Customers on my shopify store who subscribe to our Newsletter are being captured in two different places: in the Shopify customer's tab, and in Klaviyo. Customers who sign up on the website are being captured in Klaviyo, while customers who opt-into the newsletter during the checkout process are captured in Shopify. I would like all newsletter subscribers to ideally be captured on both platforms, but at least capturing these emails in Klaviyo is a must.Can anyone give me some guidance? Thank you so so much.

3
Melissa.Matusky
Klaviyo Employee
3 years ago
W
Contributor I
weswecanContributor I
asked in Sign-up Forms
Why does my popup form show the wrong colours "bleeding" through?

Hey Klaviyo community! I’m having some issues with colours bleeding through on my popup forms.. specifically the green around the “X” and “shop now”.. I have all the form background colours and button colours set to be the two tones of red / pink and green doesn’t show up anywhere in the settings for this particular form and they don’t seem to be the colours that would bleed through from the background page either.. so i’m a bit stumped what I’m doing wrong here…    Preview in Klaviyo looks like this: 

3
cassy.lee
3 years ago
K
Problem Solver I
katestrongProblem Solver I
asked in Sign-up Forms
How can I add an Opt-In form after each blog post?

Hi there,Im trying to find a plugin so i can put an opt-in form at the end of each blog post. There are plenty out there but they aren't compatible with Klaviyo. I don’t want to add code to my theme, any plugins that you know of?cheers

7
cassy.lee
3 years ago
S
Contributor II
stevronsContributor II
asked in Sign-up Forms
Sign Up Form - Email Result to Myself

Hello,So we have a catalog request sign up form that when user submits triggers us to mail them a physical catalog. Is there a way to have the contents of the form submitted (users name and address) to be emailed to us when user submits the form ?  I know we can set up a flow to do something after user is joined to a list after submitting form, but I do not see one of the options of the flow having an email sent to us with the contents of the form, or have parts of the users profile emailed to us (name, address) Thanks for any tips

4
Allie_A
Klaviyo Employee
3 years ago
G
Contributor I
G. NicholasContributor I
asked in Sign-up Forms
How Do You Segment A List From A/B Tests?

Hello, I am having trouble figuring out how to segment a list from an A/B split test from a sign up form. Any advice would be appreciated. I created a split test for a $100 gift card giveaway and $500 gift card giveaway. Right now we are getting more opt in for the $100 giveaway however, I want to find out who opted in for the $500 and who opted in for the $100 and put those into 2 different categories. For some reason I can’t figure out who did what because the data only shows the name of the campaign and not which form they opted into A or B. Does anyone know how to figure this out?  Thanks in advance, Gerald  

2
G
Contributor I
3 years ago
R
Contributor I
RealizeContributor I
asked in Sign-up Forms
Why is my Exit Intent Pop-up Appearing After Checkout?

Anyone have any suggestions?  Our customer service team is getting e-mails constantly from customers who have ordered letting them know they saw the 10% off pop up.  Not sure if there’s something I’m missing in my setup.

2
cassy.lee
3 years ago

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