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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,246 Topics
  • 3,435 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1246 Topics
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Contributor I
FabriceContributor I
asked in Sign-up Forms
Several issues with Sign-up Forms editor

Hi Klaviyo Community,I ran into several issues with the Sign-Up Form editor (latest Google chrome browser):Popup overlay hanging: happens after Publish and for special alerts (got one with 0 alert...); seems to be a bug; not a blocker, refreshing the page fixes it Mobile Preview broken: It does not work at all from a sign-up form; works fine from a Consent page Adding Fonts with variants: once you added a font, you cannot add a variant unless you remove the font (“Add Font” remains frozen in content/brand section or through “Add font” flow in form); at least expand the variants when adding a font; making a default choice for the choice is not a good practice especially for key branding elements; since it is a flow you rarely enter, you want to optimize for accuracy rather than simplicity so having a longer screen is ok; obviously it goes away if you fix the “update flow”  Idea to re-use step: it seems there is no way to re-use an existing step e.g “confirmation”; so you have to recreat

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F
Contributor I
19 hours ago
F
Contributor I
FabriceContributor I
asked in Sign-up Forms
Missing "Resend Confirmation Email" Link on Signup Form Confirmation Page

Hi Klaviyo Community,I’ve encountered an issue with the confirmation page for a signup form I created in Klaviyo. Unlike the confirmation pages in the Consent Pages section, which automatically include a "Resend Confirmation Email" link, the confirmation page generated by my signup form doesn’t show this link.This is causing confusion for users who may need to resend their confirmation email. I've checked the settings, but I can’t seem to find an option to add this link manually to the signup form’s confirmation page.Has anyone else experienced this issue? Is there a way to enable or add the "Resend Confirmation Email" link to a signup form confirmation page?Thanks in advance for your help!  

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F
Contributor I
20 hours ago
F
Contributor I
FabriceContributor I
asked in Sign-up Forms
How to setup a Klaviyo subscribe page hosted on Shopify site

I am new to Klaviyo and still learning. Use caseMy Shopify site is at www.example.com; I want to create a subscribe page with double opt-in and have it at www.example.com/subscribe. The Page should be hosted on Klaviyo. Later, I want to do the same for account registration (user journey 100% handled via Klaviyo). What I’ve doneI integrated Klaviyo and Shopify, the sync is working. I setup the “Subscribe page” (Settings/Consent Pages) with double opt-in. The flow started asking me to create a new list and I believe I called it ‘New Subscribers”. I am not sure because there’s actually no way to see what list is connected to “Subscribe page” if any.Side-note: the line-height is off in some pages for block elements but you cannot modify it or inject css it seems. Is there a builder somewhere with a html/css view?Where I am stuck and confusedI understand I could create a standalone sign-up form and embed it in Shopify (learned after doing the whole “Subscribe page” flow that was part of the

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Contributor I
1 day ago
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Contributor I
Lstuart98Contributor I
asked in Sign-up Forms
Pop up not gathering emails and not sending through to success page

Hi team, I have created a sign up (pop up) form, and the form pops up on my website.  However after entering the name and email, and clicking ‘submit form,’ the form closes, the customer is not sent to a success page (even though I have one set up), and their email has not been added to my list.  I have checked, and the action of the button is ‘submit form,’ and the after submit is ‘show next step,’ The customer also does not receive any confirmation emails thanks !

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Partner
1 day ago
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Contributor I
sbmbolinContributor I
asked in Sign-up Forms
POP-UP FORM NOT SHOWING ON WIX SITE

I’ve tried several time for hours now, and i’ve tried searching what i am doing wrong. I wanted to move from an embedded form to a pop-up form. So i deleted the embedded form. But i cannot get the pop-up form to work!!!!

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ArpitBanjara
Principal User I
1 day ago
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Contributor I
ERHatROContributor I
asked in Sign-up Forms
Change Button Appearance

Hello!I need assistance changing the appearance of my SMS sign up button. Currently it looks like this:I would like for it to look like:Any help would be greatly appreciated!

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stephen.trumble
Community Manager
4 days ago
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Contributor I
AlessandroBestwayContributor I
posted in Sign-up Forms
Klaviyo Form according to auto-blocking cookie

Hi communty i want to share with you our solution/workaround to show klaviyo form when auto-blocking cookies is in place.by default, forms won’t appear until user accepts cookiesin our CMP we set autoblocking enabled but with set up an exception for domain static.klaviyo.com Klaviyo Js is set as necessary script It seems this setup enable forms even if user does not accept cookie, but block tracking (that it seems in charge to static-tracking.klaviyo.com) to indentify users and their activites If user accepts cookie both domains are unlock so user can be tracked

130
A
Contributor I
4 days ago
M
Contributor II
MelContributor II
asked in Sign-up Forms
Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

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Contributor I
4 days ago
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Contributor I
SushmaContributor I
asked in Sign-up Forms
Display "Already Subscribed" Message for Signup Forms

I am populating a popup form on my website load for subscribe the newsletter and emails.I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed. Pls revert on sushma.sharma@ens.enterprises

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K
Contributor I
5 days ago
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Contributor I
GASportswearContributor I
asked in Sign-up Forms
Can't remove Klaviyo pop up

As soon as my client has an out of stock item, a pop up banner to register for a pre-order shows up. I’ve literally deleted Klaviyo from the shopify account. Every flow and campaign on their Klaviyo account is deleted or moved into draft. Nothing I do can remove this pop up  

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G
Contributor I
5 days ago
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Contributor I
Jero - CoverContributor I
posted in Sign-up Forms
Problems found with Embed Forms in shopify + share forms + share emails for feedback

Hello Klaviyo Community! This is my first post here, although I've been working in email marketing for the past 5 years.I’ve worked with several companies, mostly from Latin America, and I’ve used up to 10 different Klaviyo competitors or local alternatives.I trust Klaviyo as my No. 1 go-to email platform for Shopify stores, especially after seeing that Shopify has acquired a significant share in the company. This alignment of incentives gives me confidence in Klaviyo's compatibility with Shopify in a way other email platforms may lack.In the past few weeks, while doing extensive and in-depth work on Klaviyo for a tech store, I found a few areas that I think could be improved or seem somewhat broken. Klaviyo Embed Form Section on Shopify: I’m listing this as No. 1 because it has been the most problematic. We attempted to create a page within the store and embed a Klaviyo form so customers could subscribe for a coupon to use at a new location we’re opening next week. At first, it looked

151
chloe.strange
Community Manager
5 days ago
A
Contributor I
alinaContributor I
asked in Sign-up Forms
Embeded forms in shopify

Hello,I am trying to add an embeded form into shopify 2.0.I follow the instructions here: https://help.klaviyo.com/hc/en-us/articles/360006897412I add the app block and then copy the code of the form.But the form does not show up on the page.Can you please help?It is confusing that in shopify it says I should just paste the form ID, but in the Klaviyo form editor it says, copy and paste the whole code on the page whereever I need it… 

225
K
Contributor III
6 days ago
M
Contributor I
MKAContributor I
asked in Sign-up Forms
Welcome emails to already existing customer emails

How I can send the same welcome series email to the customers who had ordered my marketing emails before I had Klaviyo?

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M
Contributor I
8 days ago
R
Contributor I
rs0865Contributor I
asked in Sign-up Forms
Back in Stock Modal Add Name Field

Hi guys,By default the ‘Back in Stock’, pop-up form just captures a person’s email.Is it possible to add a first name field?If it is, how do I do that?Thanks!

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R
Contributor I
9 days ago
D
Contributor I
DDelmaContributor I
asked in Sign-up Forms
Auto-Fill e-mail in embedded form.

Hi All, I’m having an issue regarding the signup forms. I have created an embedded form on our new landing page to register for a specific list. Only exisiting Klaviyo Customers will get this e-mail and the opportunity to sign up. Now i’m looking for the option to automatically fill the e-mail address form Klaviyo into the form on the landing page. I know that there was a function a couple of years back but it seems to be gone by now. I tried another community solution with ?email= but it doesn’t work.As an alternative, i could also see the option that the customer just needs to click a button on the landing page and Klaviyo will fill it by itself in the list (as all the data is already given).Does anyone have a solution for this? Thanks!

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Taylor Tarpley
Community Manager
10 days ago
D
Contributor I
dmarksbooseContributor I
asked in Sign-up Forms
"An error occurred when submitting. Please try again later." on

Hi there - My sign up form is suddenly getting this error “An error occurred when submitting. Please try again later.”. All integrations look to be okay, as well as all sign up form settings. Grateful for any advice! 

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chloe.strange
Community Manager
11 days ago
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Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms
QR code on product packaging to redirect to a unique sign-up form

Hi there, I am wanting to create a sign up form that will link to a QR code that goes into my product packaging.So, I want it to trigger a specific flow, but not visible on my website.How do I do that?I want to encourage people to sign up once they receive the box, but I want the messaging and flow to be different to my sign up form that I currently have embedded on my website.

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Contributor I
11 days ago
D
Contributor I
digital mContributor I
asked in Sign-up Forms
how to contact Klaviyo technical support

HI, I am trying to resolve an issue my client has with a footer subscription box and I need to know how to contact Klaviyo Technical Support. Any ideas? many thanks 

152
bluesnapper
Partner
11 days ago
S
Contributor I
sfawleContributor I
asked in Sign-up Forms
Is a ROUND sign-up form/popper possible in Klaviyo?

Hi guys, I am trying to make my sign-up form popper ROUND/CIRCULAR (vs the square it currently is) in Klaviyo. Does anyone know how to do that? 

111
bluesnapper
Partner
11 days ago
T
Contributor II
tiva255Contributor II
asked in Sign-up Forms
How to allow someone to complete a form twice, best practices for metric trigged flows

I have sign up form for people to request a printed catalog. Right now I have it setup where they enter a list, and flow where I send an email notification to myself with their address details, and they get an email confirming we received their request. However with this set up, they can only enter the list once, if they fill out the form again in the future I won’t get a notification and know they have requested another catalog. I would like people to be able to request a catalog more than once. I have a couple of questions how to do this:If I understand correctly, this can only be achieve by a metric trigged flow. Would it be correct to set up a new flow using the metric “form submitted by profile”, and use a trigger filter where the FORM ID equals the form ID for my catalog request form? (I have other additional forms on my website, like an email sign-up form). I want this flow to be only for people who complete the catalog request form.  What is the difference between the “form sub

131
bluesnapper
Partner
11 days ago
B
Contributor I
BPDeveloperContributor I
asked in Sign-up Forms
Entering multiple options in a Dropdown field

I am creating a custom form and wanted allow the option for a dropdown list of all the states in the US. Entering these one by one is tedious. Is there a pre-built “state” field with these options already, or at least a way to add them via CSV in one shot? As we create new forms, or move forms from our Test environment to production, this can become time consuming, and risk typos when adding new ones. 

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retention
Partner - Platinum
11 days ago
Y
Contributor I
youwhatsupContributor I
asked in Sign-up Forms
i have an issue with the welcome popup

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

445
retention
Partner - Platinum
11 days ago
H
Contributor I
Heather KnafsContributor I
asked in Sign-up Forms
Giveaway Collabs

Hey All,Glad to be part of this community. I have a question I haven’t been able to find an answer to. We are collaborating with a few brands on a giveaway right now. We are hosting the email sign up form, so we are getting all the entries, but we want to know how many of the people entering the giveaway are already email subscribers for our brand. Does anyone know how I can find that number? The entry form goes to a brand new list and I wish I could easily tell how many people on that list are already subscribed.

152
H
Contributor I
13 days ago
P
Contributor I
PaulsonContributor I
asked in Sign-up Forms
Contacting Customer after purchase with Discount Code

Hi,I like the idea of collecting customer's email id by showing a Pop Up and sending a welcome message with 10% discount code. But it makes their shoping experience more difficult especially if they are ordering from a mobile phone.So, what we are thinking of doing is attract the customer by giving 15% OFF on their first order on the check out, they don't need a code and then after the purchase email them the code for a further 10% discount on the second purchase. After the purcahse do we need to show them a Sign Up form to collect their email id and make an agreement between the customer and us? Are we allowed to email customer directly without making them to sign up after the purchase as they are already our customer?We can show a preselected "Email me with news and offers" tick box on the cart page, will that be enough? Thanks,

383
retention
Partner - Platinum
14 days ago
P
Contributor II
putonlovemarketContributor II
asked in Sign-up Forms
Edited Teaser text won't appear on my Mobile

Hello,I edited the teaser texts from the app settings (from SAVE 30% to SAVE 35%) but it keeps appearing on my mobile (even with incognito) the old discount 25%). Can anyone help?      

489
bluesnapper
Partner
18 days ago
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