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Find answers to your SMS questions here.

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  • 720 Replies
Tutorial

How to personalize SMS messages with dynamic content

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retention
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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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283 Topics
C
Contributor I
CemYContributor I
asked in SMS
Does anyone have any examples of click-to-text email banners for SMS consent?

Hey everyone! I’m looking to use click-to-text banners to capture SMS consent through our emails, and I am having trouble finding any examples online. I was wondering if any of you came across any examples?I know that it’s as simple as a text box in terms of look, but I was wondering if anyone played around with copy / design and can show some examples :)Thanks in advance.

3261
stephen.trumble
Community Manager
3 years ago
S
Contributor I
StefunnyContributor I
asked in SMS
How do I send my first SMS flow?

Hello,I have set up my first SMS flow> I did this in the FLOW using the Trigger > SMS #1 > Wait 1 day > SMS #2. How do I send this as a test to my phone to see if it is working?  

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David To
Klaviyo Employee
3 years ago
R
Contributor I
RetentionRobContributor I
asked in SMS
SMS Welcome Flow

Question regarding the SMS welcome flow. Today is the first day we launched the SMS capture pop up that enters users into the welcome flow once they've consented. Essentially we would want the welcome text to deliver to them as soon as possible, but, if a customer consents after 9PM(local time zone) a text could technically be sent after hours. I can only set the time delay to specific times of day/ days of week so I'm curious on what the best practice is for this? 

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Taylor Tarpley
Community Manager
3 years ago
N
Contributor I
nitishranaContributor I
asked in SMS
Profile just for SMS

Hi,Can we create a profile / import contacts without having email ? Purpose is to use the profile only For SMS, not email campaigns.I checked this post -  and found that it is possible using api or import. I tried the same - both by keeping the values in email column empty and removing the email column altogether in csv. However, got this error  

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David To
Klaviyo Employee
3 years ago
M
Contributor I
Muhammad TalhaContributor I
asked in SMS
Checkout event is not working

Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response.  I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward  

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David To
Klaviyo Employee
3 years ago
d.goldstein
Klaviyo Employee
d.goldsteinKlaviyo Employee
published in SMS
Own Your Growth! Announcing the SMS Strategy CertificationNews

Hey Klaviyo Community!  I’m Dan from the Academy team. We are super excited to announce the launch of the SMS Strategy Certification!  SMS is a relatively new owned marketing channel, and we want to help you build the very best SMS marketing strategy at any level. In this certification, you’ll learn SMS best practices, how to layer SMS into your existing marketing strategy, and how SMS can help you make the most of your marketing strategy. By the end, you’ll have the knowledge you need to build an effective SMS marketing strategy to grow your business.  After taking the certification exam, you’ll earn an official SMS strategy certificate. Be sure to share your certificate on LinkedIn and add it to your resume to show off your achievement! Getting SMS Strategy certified can validate your SMS expertise to your peers, colleagues, and hiring managers. Because SMS is one of the fastest growing channels in the marketing space, leveraging SMS communication is also a major way to see real grow

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sachin16
Active Contributor IV
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS
What is SMS Marketing and How is It Different than Email Marketing?

What is smsmarketing and what is the module of SMS marketing and also what is difference between email and SMS marketing. Why SMS marketing is best as compare to email marketing

551
Taylor Tarpley
Community Manager
3 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS
Can we get an app for SMS coversations?

We’re seeing amazing results with getting to engage with our customers/fans through SMS, the only thing we wish we had to keep up to date with the messages is a simple mobile app! In the pipeline possibly?  We ❤️ Klaviyo. Thanks for a great product. 

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David To
Klaviyo Employee
3 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS
Seperate Welcome Flows for Mobile SMS Consent

From what I can tell you can’t really separate Welcome Flows for SMS signups that come from a mobile form (the one where you just click and it pulls up your messages with a text to join). We have that form as a second step on our welcome popup but we’re also using another version embedded for periodic AMA with our brand ambassador.  When we do the AMA’s it would be great to trigger a different flow than here’s your 15% off coupon, and more like “Hey, here for an hour or so AMA”. While the welcome popup should always just be doing it’s thing and triggering the welcome flow that sends out the first time purchase coupon. The reason I can’t figure out how to do this is because it appears the mobile SMS signup doesn’t send a $source attribute with it. Is there another way to accomplish what I’m trying to do?

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Dov
3 years ago
S
Contributor I
ShelleContributor I
asked in SMS
SMS Welcome Flow - Do Thank You Messages Count Toward Monthly Send Total

Hey, I’m in the process of setting up SMS Marketing and wondered if anyone can tell me if I include a ‘thank you’ text to those who have consented to SMS within my already existing Email Welcome Flow - Dos this text count as part of your monthly send limit.So this could essentially use up all my monthly messages, depending on the volume of sign ups? I couldn't see this information anywhere, so apologise if it’s already out there.ThanksShelle

861
alex.hong
3 years ago
J
Contributor I
j.singlerContributor I
asked in SMS
Automated SMS Opt-in message

How do I create an automated Opt-in message from a click-to-text email banner keyword?

4262
retention
Partner - Platinum
3 years ago
J
Contributor I
j.singlerContributor I
asked in SMS
Click-to-Text Email Banners

Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications? 

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David To
Klaviyo Employee
3 years ago
A
Anonymous
asked in SMS
SMS availability in the UK?

Hi there,Great annoucement about SMS this week - is the SMS functionality now available in the UK?Thanks,Meeta

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David To
Klaviyo Employee
3 years ago
S
Contributor I
spyroslina2Contributor I
asked in SMS
Sending SMS to UK with a Twilio sending number

Hello all, Will I be able to send SMS to numbers outside US and UK by using Twilio as a Sender number? Thanks in advance

3766
Taylor Tarpley
Community Manager
3 years ago
J
Contributor I
j.singlerContributor I
asked in SMS
Can you show abandon cart product in SMS?

We have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?

7701
retention
Partner - Platinum
3 years ago
M
Contributor I
mumphasel01Contributor I
asked in SMS
How Do I Collect SMS Consent and Phone Numbers from Previous Purchasers?

Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.

6805
David To
Klaviyo Employee
3 years ago
D
Contributor I
DSCContributor I
asked in SMS
SMS Skipped - Unable to Send SMS

Hi Community. I’ve created an SMS campaign to send, Canada based. All profile Consent was obtained and imported, my toll-free number is not verified (but I read that meanwhile it’s under process of verification, I can still send SMS). However, once I clicked send after awhile it prompted SMS skipped - unable to send SMS. I also tried un-clicking smart send to give it a try, still does not work.Any idea what’s the issue here?  Any help would be appreciated!

5673
David To
Klaviyo Employee
3 years ago
C
Contributor I
Cat CornerContributor I
asked in SMS
SMS on Justuno pop up

I use a Justuno pop up to collect emails for Klaviyo.  Can I incorporate the SMS consent in the Justuno pop up also for Klaviyo? If so, can you tell me the steps to connect them/

2001
Mailbox Manny
Partner - Silver
3 years ago
paoloalchemy
Contributor I
paoloalchemyContributor I
posted in SMS
Is Klaviyo SMS available in Canada?

Hi everyone, I understand that at the moment SMS on Klaviyo is only currently available in the US, but as I was just working through the flows today I saw this on the SMS message template:SMS for CanadaI can’t seem to find any information on this on the help center and on the community posts, so I was just wondering if any of you have tried this yet?Thanks!

2802
paoloalchemy
Contributor I
3 years ago
P
Contributor I
pippokerAAContributor I
asked in SMS
List not updating (SMS contacts)

Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance 

1232
Dov
3 years ago
I
Contributor I
instantbossContributor I
asked in SMS
Uploading JUST SMS

I want to use klaviyo as my texting platform but do not have emails for the numbers I am uploading -- How Can i upload without the emails?

1031
David To
Klaviyo Employee
3 years ago
M
Contributor I
melanie-riverbendhomeContributor I
asked in SMS
Average Opt-in Rate for SMS

Hello - does anyone know what the average opt-in rate for SMS is? Looking to see how many of our customers could potentially sign up.

1881
David To
Klaviyo Employee
3 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in SMS
EMAIL and SMS Attribution When Both Are Engaged

Hi everyone, this is Klaviyo’s attempt to explain their attribution model when both an email (campaign or flow) & SMS message are engaged.The bolded section doesn’t explain which channel earns the credit. In this case, which channel earns the credit if not email?Keep in mind that Klaviyo connects attribution to a customer's last interaction with your brand. So, if you have a flow email with a conversion window of five days, and an SMS message that immediately follows it with a conversion window of one day, and the customer interacts with both, we attribute the conversion to the SMS (the last interaction). If this customer converts outside of the SMS conversion window (over a day) but within the email conversion window (within five days), attribution will still not apply to your email since it came before the SMS interaction.

4173
Dov
3 years ago
J
Contributor I
JulieContributor I
asked in SMS
How can I remove SMS consent?

With email, I can add inactive emails to Suppression List, or they will be automatically added to this list if users unsubscribe or bounce our emails. So how can I do that with sms?

4751
David To
Klaviyo Employee
3 years ago
J
jeffhandlerNew Member
asked in SMS
Why is my SMS Flow not triggering?

Hi Klaviyo Community - I recently set up SMS collection with a signup form. The signup form works perfectly, appearing as a fly-in after 15 seconds of browsing our site on mobile. However, once a customer opts-in to SMS, and received the initial confirmation message, the flow does not trigger. I set up the flow today, and when I preview the trigger, it shows the phone # I signed up with and says this # is eligible to enter my SMS flow. However, no phone #s entered the flow. Does anyone know why the signup form would be working, adding customers mobile #s to the SMS list, and then the trigger “joined SMS list” is active on the flow, but customers are not entering? Is it because I just set up the flow a few hours ago? Thanks!

3262
Dov
3 years ago
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