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Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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273 Topics
J
Contributor I
j.singlerContributor I
asked in SMS
Automated SMS Opt-in message

How do I create an automated Opt-in message from a click-to-text email banner keyword?

1
retention
Partner - Platinum
3 years ago
J
Contributor I
j.singlerContributor I
asked in SMS
Click-to-Text Email Banners

Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications? 

3
David To
Klaviyo Employee
3 years ago
A
Anonymous
asked in SMS
SMS availability in the UK?

Hi there,Great annoucement about SMS this week - is the SMS functionality now available in the UK?Thanks,Meeta

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David To
Klaviyo Employee
3 years ago
S
Contributor I
spyroslina2Contributor I
asked in SMS
Sending SMS to UK with a Twilio sending number

Hello all, Will I be able to send SMS to numbers outside US and UK by using Twilio as a Sender number? Thanks in advance

6
Taylor Tarpley
Community Manager
3 years ago
J
Contributor I
j.singlerContributor I
asked in SMS
Can you show abandon cart product in SMS?

We have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?

1
retention
Partner - Platinum
3 years ago
M
Contributor I
mumphasel01Contributor I
asked in SMS
How Do I Collect SMS Consent and Phone Numbers from Previous Purchasers?

Good day everyone! My name is Dayo, a digital marketing guru.I have some issues after setting up my opt-in form on my klaviyo for some of my previous buyers, I created a segment for them which will allow me to schedule a campaign requestng their consent to receive text from me. But after sending out the campaign the opt-in form was not display to them after they click on the CTA button to drop their contact.Kindly assist me on what to do.Thanks.

5
David To
Klaviyo Employee
3 years ago
D
Contributor I
DSCContributor I
asked in SMS
SMS Skipped - Unable to Send SMS

Hi Community. I’ve created an SMS campaign to send, Canada based. All profile Consent was obtained and imported, my toll-free number is not verified (but I read that meanwhile it’s under process of verification, I can still send SMS). However, once I clicked send after awhile it prompted SMS skipped - unable to send SMS. I also tried un-clicking smart send to give it a try, still does not work.Any idea what’s the issue here?  Any help would be appreciated!

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David To
Klaviyo Employee
3 years ago
C
Contributor I
Cat CornerContributor I
asked in SMS
SMS on Justuno pop up

I use a Justuno pop up to collect emails for Klaviyo.  Can I incorporate the SMS consent in the Justuno pop up also for Klaviyo? If so, can you tell me the steps to connect them/

1
Mailbox Manny
Partner - Silver
3 years ago
paoloalchemy
Contributor I
paoloalchemyContributor I
posted in SMS
Is Klaviyo SMS available in Canada?

Hi everyone, I understand that at the moment SMS on Klaviyo is only currently available in the US, but as I was just working through the flows today I saw this on the SMS message template:SMS for CanadaI can’t seem to find any information on this on the help center and on the community posts, so I was just wondering if any of you have tried this yet?Thanks!

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paoloalchemy
Contributor I
3 years ago
P
Contributor I
pippokerAAContributor I
asked in SMS
List not updating (SMS contacts)

Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance 

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Dov
3 years ago
I
Contributor I
instantbossContributor I
asked in SMS
Uploading JUST SMS

I want to use klaviyo as my texting platform but do not have emails for the numbers I am uploading -- How Can i upload without the emails?

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David To
Klaviyo Employee
3 years ago
M
Contributor I
melanie-riverbendhomeContributor I
asked in SMS
Average Opt-in Rate for SMS

Hello - does anyone know what the average opt-in rate for SMS is? Looking to see how many of our customers could potentially sign up.

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David To
Klaviyo Employee
3 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS
EMAIL and SMS Attribution When Both Are Engaged

Hi everyone, this is Klaviyo’s attempt to explain their attribution model when both an email (campaign or flow) & SMS message are engaged.The bolded section doesn’t explain which channel earns the credit. In this case, which channel earns the credit if not email?Keep in mind that Klaviyo connects attribution to a customer's last interaction with your brand. So, if you have a flow email with a conversion window of five days, and an SMS message that immediately follows it with a conversion window of one day, and the customer interacts with both, we attribute the conversion to the SMS (the last interaction). If this customer converts outside of the SMS conversion window (over a day) but within the email conversion window (within five days), attribution will still not apply to your email since it came before the SMS interaction.

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Dov
3 years ago
J
Contributor I
JulieContributor I
asked in SMS
How can I remove SMS consent?

With email, I can add inactive emails to Suppression List, or they will be automatically added to this list if users unsubscribe or bounce our emails. So how can I do that with sms?

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David To
Klaviyo Employee
3 years ago
J
jeffhandlerNew Member
asked in SMS
Why is my SMS Flow not triggering?

Hi Klaviyo Community - I recently set up SMS collection with a signup form. The signup form works perfectly, appearing as a fly-in after 15 seconds of browsing our site on mobile. However, once a customer opts-in to SMS, and received the initial confirmation message, the flow does not trigger. I set up the flow today, and when I preview the trigger, it shows the phone # I signed up with and says this # is eligible to enter my SMS flow. However, no phone #s entered the flow. Does anyone know why the signup form would be working, adding customers mobile #s to the SMS list, and then the trigger “joined SMS list” is active on the flow, but customers are not entering? Is it because I just set up the flow a few hours ago? Thanks!

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Dov
3 years ago
geanna.flavetta
Klaviyo Employee
geanna.flavettaKlaviyo Employee
posted in SMS
Post-Product Announcement Live Training: SMS Best Practices

 It was so great chatting with @moises.toledano and @Akil about best practices for using SMS in Klaviyo. If you didn’t get a chance to watch the live training earlier today, feel free to check out the recording above. In the session, we covered: Optimizing for SMS Submissions Advantages of SMS with Email SMS Message Do’s and Don’ts Planning your SMS StrategyFor in-depth guidance on using SMS, check out the course Strengthening Your Relationships with Klaviyo SMS on Klaviyo Academy. What was your favorite takeaway from today’s session?

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geanna.flavetta
Klaviyo Employee
3 years ago
David
Contributor I
DavidContributor I
asked in SMS
Klaviyo SMS Question - Recharge integration

Im looking to add SMS marketing to my Klavyio flows.I was recommended SMS BUMP who is able to integrate my subscription platform (Recharge) where subscribers can edit/cancel their subscriptions through SMS.Does anyone know if this is possible with Klavyio SMS? I really want to use Klavyio since it can integrate directly with my email flows but it seems like SMS Bump has a lot of benefits that Klavyio doesn’t offer yet. Any answers here would be much appreciated.Regards,

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caroline
3 years ago
B
Klaviyo Employee
Bridget PaulusKlaviyo Employee
posted in SMS
What happens when someone calls my SMS number?

If you're using a long or toll-free number to send SMS messages in your account and someone calls that number, they will receive an error that the number is not in service. 

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B
Klaviyo Employee
3 years ago
S
Contributor I
Suz_G-FormContributor I
asked in SMS
SMS Deliverability Issues: Anyone switch from long code to dedicated short?

I have been noticing several deliverability issues with our long code sends. We have about 10 that was recommended. Has anyone made the investment in a dedicated short code and have this solve deliverability issues? We have always provided opt out language in all messaging. 

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cassy.lee
3 years ago
B
Contributor I
bestbuddydogproductsContributor I
asked in SMS
How Do I Add SMS To My Welcome Flow

I need someone that can help me add SMS to our welcome flow. We have the SMS option in our Checkout but, we feel it would do better in the welcome flow or on a pop up. 

1
Taylor Clark
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in SMS
How do SMS messages fit into flows with emails and non-SMS subscribers?

You can use an SMS message anywhere in a flow that you would use an email action. You can have SMS and email messages both within the same flow. A use case for this would be, for example, if you wanted to send a text that says "check your email for a surprise" and then send an email that contains a surprise. Make sure to split out customers who have not opted into SMS. Recipients who are not specifically opted in to SMS will be skipped in from receiving the SMS message, with the skipped reason Missing SMS Consent.

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Shannon E.
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in SMS
How much do SMS and MMS messages cost?

SMS and MMS are priced differently. The total cost per message is $0.01 for SMS and $0.03 for MMS. These prices include all carrier costs, so you will never be charged more than these amounts for any one message.You can learn more about how SMS and MMS are billed in Klaviyo by taking a look through this Getting Started with SMS Handbook.  

0
Shannon E.
Klaviyo Employee
3 years ago
A
Anonymous
asked in SMS
How to add subscribers SMS details to Klaviyo (UK)

Hi there,I’m in the UK and looking to start developing my SMS subscribers list. From what I understand, the SMS feature in Klaviyo is only available in the US, is that correct? Is there an ETA on when it might become more widely available?I currently use SMS Bump for SMS marketing (e.g. abandoned checkouts) and am using Just Uno for the pop up on my website to collect email addresses. I’m looking into how I can create an additional field in my Just Uno pop up to collect the users phone number on the pop up too and then have these saved in Klaviyo within the subscribers profile. Is there a way to do this?Thanks, Meeta

2
A
3 years ago

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