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Find answers to your SMS questions here.

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  • 720 Replies
Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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283 Topics
L
Contributor I
lilaloves33Contributor I
asked in SMS
MMS in Australia

Will the option to send MMS in Australia be available soon?

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David To
Klaviyo Employee
2 years ago
M
Contributor I
mwhuerta91Contributor I
asked in SMS
Import Text List - How do I send them through an optin-flow

Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.  

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David To
Klaviyo Employee
2 years ago
I
Contributor I
InatabilloContributor I
asked in SMS
How to Add a Link to a SMS Number?

When i use  "sms:+1234567890 " on button it’s automatic convert "sms://+123456789" this type of link. Then It’s not working. How can i solve this problem?  

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Dov
2 years ago
T
Contributor I
TootsweetsContributor I
asked in SMS
Remove short link from start of SMS

Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise

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Dov
2 years ago
P
Contributor I
pasarup29Contributor I
asked in SMS
Unable to create flows off of sms keyword responses. "Message Body" field seems to be missing?

Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with.  Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this? 

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Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
auragleeContributor I
asked in SMS
Can I change the sms re-subscribe messaging?

your sms resubscribe message which cannot be changed is asking people to reply with “unstop” with the double quotes around the unstop.  Users are replying with exactly “unstop” with the double quotes and they are not able to resubscribe because that is obviously the wrong trigger word. Can you add “unstop” with the double quotes as a trigger or remove the double quotes from the wording so it doesn’t confuse people?

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Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
RidehouseContributor I
asked in SMS
Create a SMS "Service Notification"

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

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David To
Klaviyo Employee
2 years ago
T
Contributor IV
The Sample StopContributor IV
asked in SMS
How do I collect consent for SMS through desktop signups?

Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl

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Mailbox Manny
Partner - Silver
2 years ago
R
Contributor I
ratul14aprilContributor I
asked in SMS
Can I Reply through sms and with local phone number?

Is it possible to reply to a customer query via sms? Is it possible to send sms using a local (not default toll-free) phone number? Is there any additional cost involved?

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R
Contributor I
2 years ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS
Record SMS sent replies to pass via integrations

One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias? 

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David To
Klaviyo Employee
2 years ago
B
Contributor I
bsheimContributor I
asked in SMS
SMS in-person sign up consent and legal

Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?

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alex.hong
2 years ago
R
Contributor I
Ravi123Contributor I
asked in SMS
SMS Flow - 1min delay on welcome series initial text

Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?   

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alex.hong
2 years ago
G
Contributor I
Good2KnowContributor I
asked in SMS
Is there a way to automate an SMS reply to leads that I receive via email?

I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!

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Omar
Partner - Platinum
2 years ago
R
Contributor I
RonLContributor I
asked in SMS
Customers Accidentally Unsubscribing from SMS

We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?

2171
alex.hong
2 years ago
A
Contributor I
aa2021Contributor I
asked in SMS
[Shopify] When Creating a Conditional Split with SMS, Flow Property not Available

So, I want to create a similar flow like in the image below, but the $message property isn’t appearing or available, any suggestions? 

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alex.hong
2 years ago
S
Contributor I
spiritContributor I
asked in SMS
Scheduled Messages for SMS

I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...

331
Dov
2 years ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in SMS
Recap: [Strategy session] [Conquer Cyber Weekend with a data-driven sending strategy (for entrepreneurs)

Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022:  https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers  Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)  [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs)  [Strategy session] Designing email

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Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
BCorbettContributor I
asked in SMS
Clickable SMS image

Is it possible to add and image to SMS / MMS that is clickable?

3982
Akers Digital
Partner - Silver
2 years ago
N
Contributor III
nayanisakina99Contributor III
asked in SMS
SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

2951
stephen.trumble
Community Manager
2 years ago
M
Active Contributor I
meetapapersandgemsActive Contributor I
asked in SMS
Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

3451
Taylor Tarpley
Community Manager
2 years ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS
AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

17613
katelyn.howardgomez
Klaviyo Employee
2 years ago
L
Contributor I
LisaSMContributor I
asked in SMS
Linking a QR code to a SMS sign up form

Hi  I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks 

21616
mat.bingham
Partner
2 years ago
eMeg
Problem Solver I
eMegProblem Solver I
asked in SMS
SMS Credit Usage

We’re looking at some of the Klaviyo integrations related to SMS, and currently run both campaigns and flows using SMS messaging, so I was curious if there is any report type that can show by week, just like ‘total received SMS’, of ‘total SMS credits used’ by each message so I can see where the volume of our plan is being allocated and adjust accordingly?

8353
David To
Klaviyo Employee
2 years ago
C
Contributor I
caseyaltmandesignContributor I
asked in SMS
Sending a .vcf card to SMS subscribers

Is it possible to send SMS subscribers a .vcf contact card so that they can store our contact info into their phones easily? I have seen this done by some accounts with Klaviyo such as robingolf.com but I cannot seem to figure out how to set it up. thanks!

7838
stephen.trumble
Community Manager
2 years ago
F
Contributor III
FavewriterContributor III
asked in SMS
How can i get existing profiles to submit phone number

I want to start incorporating SMS into my Klaviyo and need to grow the SMS list. I plan on targeting existing profiles with sms signup forms but I want to ramp up this effort by including something like a footer in my campaigns that informs my recipients to sign up for SMS but I don't know the instructions to put there Do I tell them to go to my site and to see the form (this sounds dumb) or is there a code they can send to the phone to signup for SMS. Any tips to help me that I don't know about? Thank you!!!   

2412
F
Contributor III
2 years ago
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