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SMS

Find answers to your SMS questions here.

274 Topics
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Tutorial

How to personalize SMS messages with dynamic content

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retention

solved this question

Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...

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David To

solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...

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274 Topics

Ravi123Contributor I

SMS Flow - 1min delay on welcome series initial text

Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?

Good2KnowContributor I

Is there a way to automate an SMS reply to leads that I receive via email?

I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!

RonLContributor I

Customers Accidentally Unsubscribing from SMS

We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?

aa2021Contributor I

[Shopify] When Creating a Conditional Split with SMS, Flow Property not Available

So, I want to create a similar flow like in the image below, but the $message property isn’t appearing or available, any suggestions?

spiritContributor I

Scheduled Messages for SMS

I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...

Emily SheaKlaviyo Employee

Recap: [Strategy session] [Conquer Cyber Weekend with a data-driven sending strategy (for entrepreneurs)

Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022: https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs) [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs) [Strategy session] Designing email

BCorbettContributor I

Clickable SMS image

Is it possible to add and image to SMS / MMS that is clickable?

nayanisakina99Contributor III

SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

meetapapersandgemsActive Contributor I

Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

hannahbearceKlaviyo Employee

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

LisaSMContributor I

Linking a QR code to a SMS sign up form

Hi I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks

eMegProblem Solver I

SMS Credit Usage

We’re looking at some of the Klaviyo integrations related to SMS, and currently run both campaigns and flows using SMS messaging, so I was curious if there is any report type that can show by week, just like ‘total received SMS’, of ‘total SMS credits used’ by each message so I can see where the volume of our plan is being allocated and adjust accordingly?

caseyaltmandesignContributor I

Sending a .vcf card to SMS subscribers

Is it possible to send SMS subscribers a .vcf contact card so that they can store our contact info into their phones easily? I have seen this done by some accounts with Klaviyo such as robingolf.com but I cannot seem to figure out how to set it up. thanks!

FavewriterContributor III

How can i get existing profiles to submit phone number

I want to start incorporating SMS into my Klaviyo and need to grow the SMS list. I plan on targeting existing profiles with sms signup forms but I want to ramp up this effort by including something like a footer in my campaigns that informs my recipients to sign up for SMS but I don't know the instructions to put there Do I tell them to go to my site and to see the form (this sounds dumb) or is there a code they can send to the phone to signup for SMS. Any tips to help me that I don't know about? Thank you!!!

toripContributor I

SMS Deliverability - Device Disconnected

I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.

Shannon E.Klaviyo Employee

What happens when a customer responds back to my SMS?

As of right now, when a customer responds to one of your SMS messages, this response will register under the Sent SMS metric. This will show in their profile with the response the customer has sent.You can click on the timestamp to view additional details about the message.Our feature roadmap includes a built-in SMS inbox, where you will be able to see all incoming SMS messages in one place. For now, you can view all Sent SMS events in Metrics > Sent SMS.

suz_bruContributor I

Allow users to select time of day to receive sms?

Does anyone know if there is an easy way to allow user to select the time of day they want to receive SMS messages? I’ve thought of some manual workarounds to accomplish this, but they’re all a little clunky. Thanks!

tyler0032Contributor I

How can I get consent from leads in UK?

Hi all, Most of my leads are in UK. They already consented to receive email and sms in my FB ads. Is there a way to import that? thanks

formanProblem Solver I

SMS Flows is not working!

Hi there,Hope you are all doing good. I have set up Klaviyo SMS Flows for my customers. I create a sign up form for capturing both E-mail and SMS. Those who put there email address they are receiving email from klaviyo but they are not getting SMS from klaviyo. Could you please help me why klaviyo is not sending SMS? Thank you!

VinnContributor I

SMS Consent not capturing for UK?

I created a Klaviyo embed form. I clicked “Collect consent”. But when I test this out, only USA contacts have consent. UK contacts do not. Why?

Cr.oomppContributor III

Why doesn't klaviyo receive SMS consent from Facebook or Instagram etc.?

Hi all,I have about 40k subscribers with active phone numbers awaiting me to target and send sms campaigns to them. However, only about 90+ of them has consented to receive my sms according to Klaviyo.Is there a workaround or do I have to send an email campaign to let those customers agree to receive sms through Klaviyo again?

SMS Billing & Auto Responses

NickDavisContributor I

Unable to receive Toll Free Number

Hi all,I recently signed up for Klaviyo and had a given SMS number when I signed up. My account was disabled shortly after and when it was activated again my SMS number was was gone and now it is unable to give me a new Toll Free Number. How do I get a number so I can start sending out SMS messages?

Gabriel L.Contributor I

Absorbed SMS List

Hello, One of my clients has bought out another business and absorbed their contacts. Of these contacts they are SMS numbers that had previously opted into the business’ SMS marketing. Are we able to then send SMS messages to these absorbed contacts after updating profile properties to “consented”?

KatherineBChampion & Partner

SMS Organization Prefix - Does it have to be the company name?

Hi Klaviyo community!One of my clients wants to try sending SMS where instead of the normal organizational prefix (example: Company name: Here’s my SMS message) they want to use their names instead. I looked through Klaviyo documentation and could only find that it is highly recommended to use the organization prefix to help people identify who the text is from, but my client is really keen to try using their names instead (they are using SMS to build community). I thought we might try with an MMS where the image has the company logo on it (so it’s clear who the message is from) - are there any reasons why it would be a terrible idea to use a name instead of the organization prefix? (example: Person’s name: Here’s my SMS message) Thanks for any advice!

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